NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
NightHawk x10 r9000 wifi dropping issue
Hello, I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the...
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
I haven't caught the exact time my wi-fi goes out, but it is sometime between 10p-5a.
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
Thank you for reaching out to support for us.. but i am still not sure if they have multiple units go bad at the same time. I am going to roll back to older firmware and see if that is stable.. It could be bad stable firmware as it always happens with vendors that releases firmware without testing in the lab environment and makes customers as their QA testers and fixes the bugs along the way as we report them. If the problem still exist than i will return the router.
Hello,
I have returned my original unit and waiting for the replacement to arrive today. Once that arrives i will reconfigure and see if we still have same issue.
I just got my replacement unit. Upon initial setup, I found something interesting: it shipped with firmware v1.0.0.68, and the "check for update" feature within the router says that the firmware is up-to-date. The support page for this product still shows 3 other firmware releases. I wonder if Netgear identified a bug and pulled the advertisements so routers wouldn't update until they fixed it. Just a theory.
I'm going to manually update to 1.0.1.36 and see how it goes.
Thank you for the update. Keep us updated.
I have the same issue, went through three different "support" persons, got case numbers. The second person told me to call back after my last attempt to flash the firmware. If it failed, they would replace the unit. It failed, I called back. Got a very rude punk who refused to send a replacement. Asked for his supervisor. They would not get on the phone, but refused, as well. I paid $700.00 for the thing and I swear I will NEVER buy another Netgear product. I have 2 extenders ($150 each). SO mad at them. Do NOT buy their product! Dropping wifi is a known problem to them and the guy I got was an az!
Yeah, they still have not addressed my issue! They want me to send the router back to them, and once they get it they would replace mine, and it will takes WEEKS! I think they have a screw loose.
I bet you dimes to donuts everyone with this router has this issue, but most just don't know it. When people find out Ntegear's top-of-the-line product does not work properly, and then how they treat their customers with the issue = bye-bye Netgear! I've already written it, they are the new Seagate , but for routers. Their name is synonymous with POOR quality and POOR customer service.
You'd lose that bet.
I work from home, and am often connected to multiple VPNs through multiple virtual machines via the 5GHz radio on my R9000. ALL DAY LONG, AT LEAST 5 DAYS A WEEK. In the evening, I watch Netflix for hours in glorious 4K HDR without a hiccup. The router serves both the main house and an in-law apartment via wired ethernet bridged via MOCA 2, and a TiVo Bolt+ serves a couple of TiVO minis in both the main house and in-law apartment. Everything hums along nicely.
Trust me, if there was a problem endemic to this router that everyone is having, I'd certainly have noticed it.
Seriously, I'm sorry your having problems and hope NetGear can solve them. But some of your assumptions have little basis in fact.
