NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
dabears
Mar 09, 2017Star
NightHawk x10 r9000 wifi dropping issue
Hello, I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the...
- Mar 13, 2017
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
ehscsp
Sep 19, 2017Aspirant
Same issues...even called Netgear - Support Case #28878279 and they sent a replacement unit...it is doing same thing. Multiple phone calls to support to fix, not helpful...spent a long time on phone for them to tell me to try changing channels...again
maxman1
Sep 19, 2017Apprentice
You know.. Just thinking out loud at this point, but this seems reminiscent of memory dump issues from a decade ago on old Windows.. And it would explain much.
But if this is the issue, firmware may be able to fix, but more likely is a hw problem.. Again just speculation...
Netgear has detective r9000s in its possession. Test for it.
But if this is the issue, firmware may be able to fix, but more likely is a hw problem.. Again just speculation...
Netgear has detective r9000s in its possession. Test for it.
- maxman1Sep 19, 2017Apprentice'Netgear has detective r9000s in its possession'.. Just to be clear my bet is they are all defective.. Most haven't noticed it..
- mkbrogSep 20, 2017Tutor
Am having constant and noticeable drop outs since updating to 1.0.2.40 firmware. Tried factory reset adn downgrading . Problem is baked in - it actually makes it impossible to use for any streaming service as the wi-fi drops out.
$700 brick at moment. Any alternative suggestions /?
- coldairSep 21, 2017Aspirant
just got our power back after Irma and found my new X10 with the wifi off, all radio freguncies set to the same to the highest number and nothing I could do would let me restart the router. rebooted the router and reset the channels and I got wifi back but I noticed that the anttena lights are no longer working I wonder if this a symptom or result of a hardware failure? hopefully I am not too late to return to amazon and I can buy a ASUS router as this is really discouraging after having spent so much with netgear switches and routers only to buy the top of the line lemon