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NightHawk x10 r9000 wifi dropping issue
Hello, I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the...
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
I sincerely wish I could communicate how bad customer service just was. I read ALL the messages on this site related to the product and even with that I got back this email that is attached to this message. They literally scam you from purchase. Not from bad products, but bad support. I was offered over the phone FULL support over the phone if I bought their PREMIUM support. I'm not joking. I also was offered to send the product to a support center on MY dime with no guarantee of fix because unless THEY deemed it a hardware issue then it's simply an SOL situation. I repeatedly asked for a supervisor, denied. I repeatedly asked why I had to pay to get help either way, no answer. How in this day and age does a $1000 product come with no insurance. My phone, car, house, life, pets, security, etc ALL have guaranteed insurance against failure. But Netgear has no problem shifting blame to it's consumers for profit when "fine print" suits their narrative. From the bottom of my heart I feel sorry for everyone who is dealing with this. If anyone is interested in ACTUALLY filing a class action lawsuit I am in the midst of pursuit and appreciate any and all legitimate claims that can be provided to build on it. I am focused on the support abuse aspect and will look to gain settlement for any and all money related to gaining full and complete service towards replacement and/or refunds within the one year hardware warranty. Including, but not limited to any and all postage, damages, etc. If you've read this far I understand the irony of posting intent on their own site. But I've read your grievances and want to focus on the strokes of those who've lost time, money, and we'll being due to their malfeasance. Bless you all. And good luck with or without any involvement on my behalf.
Again I bet this is impacting all users, they just don't realize it..
Netgear has failed to solve my issue. Count me in if you get an attorney.
I hope their stock tanks as much as their bad customer service and unwillingness to acknowledge the issues with this router.
Netgear has failed to solve my issue. Count me in if you get an attorney.
I hope their stock tanks as much as their bad customer service and unwillingness to acknowledge the issues with this router.
- Evryone but NEATGEAR: I'll post any update I receive in private messages. I've also for safety routed my log files to a private secure server in case they attempt to rewrite or erase any past hardware failures etc. Hopefully I come back with real results.
I returned 3 of these to Best Buy and now the 4th is still having 2.4GHZ Radio dropping issue on the latest firmware. On support with Netgear right now and they deny there is any issue with the firmware, or with the radios. Support here is a complete Joke.
