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NightHawk x10 r9000 wifi dropping issue
Hello, I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the...
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
Again I bet this is impacting all users, they just don't realize it..
Netgear has failed to solve my issue. Count me in if you get an attorney.
I hope their stock tanks as much as their bad customer service and unwillingness to acknowledge the issues with this router.
Netgear has failed to solve my issue. Count me in if you get an attorney.
I hope their stock tanks as much as their bad customer service and unwillingness to acknowledge the issues with this router.
- Evryone but NEATGEAR: I'll post any update I receive in private messages. I've also for safety routed my log files to a private secure server in case they attempt to rewrite or erase any past hardware failures etc. Hopefully I come back with real results.
I returned 3 of these to Best Buy and now the 4th is still having 2.4GHZ Radio dropping issue on the latest firmware. On support with Netgear right now and they deny there is any issue with the firmware, or with the radios. Support here is a complete Joke.
It's been over a week since the community forum moderator attempted to take me aside and address the issue after I mentioned the legal liabilities attached to both warranty and support issues. They've not only claimed after I provided logs that someone was "taking care of the issue". But they've appeared to only be diverting attention to the growing problem and potential lawsuit evolving. I have not received any "actual" assistance and continue to have drop issues. I left one last PM to the moderator but if I do not receive a sincerely defined solution to our collective manufacturer error by Netgear I will be moving forward with my legal action, collecting claims, and providing a link (deleted or not) to the class action. We did not pay $500+ to sit idle. Be prepared to take action.