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NightHawk x10 r9000 wifi dropping issue
Hello, I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the...
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
I’m having this issue now. It started one day when all the antenna lights were off. Now the ssid broadcast disappears every couple days. Only a reboot fixes it. I recently changed my unit to AP mode, so I don’t know if that caused a hardware issue.
Unfortunately I must add my experience to the long litany of user experiences here.
1.) I also am experiencing the "dropped" SSID issue. Basically the unit drops all connections because it is no longer broadcasting the correct SSID and thus connected devices drop. Reboot of the router fixes the issue for an hour or so.
2.) Multiple attempts by Netgear and Gear heads has resulted in no fix, just a clear demonstration of lack of understanding of the problem ... or a front to cover up poor engineering while Netgear tries to figure out the problem and hopes the users will just give up and go away. This is no way to run a company. Dishonesty resulting in customer frustration and lost time for tech support as well as the user community. Fess up and propose a real fix, i.e.
While I am only one user and one lone voice in the wilderness can be ignored. When it becomes a chorus sometimes people will listen.
What you can do if your truely interested and frustrated enough. $500 wasted money IS significant to most people. People who spend this kind of money expect a solution of the highest calibre, generally because they have a legitimate need for it.
Here's what you can do.
1.) Do as Netgear suggests and work with their tech support. ... until your convenced, and I am, that they have no solution.
2.) Class actions have a starting point.... call your state attorney general's office and register a complaint. Enough of these comming in will get the process started.
3.) Call the vendor you used ...Walmart, Office Depot, Best Buy, etc. ... not just the local store but the corporate office purchasing department that authorizes stocking Netgear products. Shake the bushes there this will enlist their support in getting Netgear's attention.
For myself, I am the Director of Systems Architecture Services for a large east coast hosting and Managed services firm. We will now stop using netgear at all of our data centers. In addition we support 500 customers nationwide ... several large cities, and many statewide government ERP installations. I personally am called upon to recommend hardware solutions to our clients. I will not be recommending Netgear products due to this issue I am personally experiencing and the way in which Netgear has chosen to ignore the issue and its customers.
And finally, I like most of you will have to go purchase something from another vendor that works. Which is sad because this unit when it works IS the best thing out there. Unfortuneately the instability is unsatisfactory. If you find a good alternative please reply ... even though it would be kind of ironic to use Netgear's site to advertise a reliable competitor ... maybe then they'll address the issue in a professional manner.