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NightHawk x10 r9000 wifi dropping issue
Hello, I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the...
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
Welcome to the community, dabears
When did the problem start? After updating the firmware?
Did you try resetting the unit after firmware upgrade?
If you have not, factory reset it then reconfigure the settings manually.
Mine started dropping my 2.4 GHz the first time I set it up. What I found that made it stable was to take the channel selector off 'Auto' and choosing a channel. But this is completely unsatisfactory if I'm not getting use of the best channel speed at any given time. I have been in contact with Support, and I think I want a replacement. But it seems this may be an unresolved problem for this model for now. So what do you do?
Here is a follow-up to my post yesterday.
I bought the Linksys EA9500 after returning the Netgear r9000 at Best Buy. While there, I took a look at the Linksys Velop, but left with the EA9500. When I got home with the new Linksys router, I decided to do some research on the Velop. I went back to Best Buy, returning the EA9500 and buying the Velop.
It is working unbelievably great. My connections are faster than they have ever been. Doing a speed test from the router, I got 120+ mb/s. My old r9000 as of yesterday never got better than 99 mb/s.
I was using the Plex server on the r9000 as posted yesterday with issues. What I didn't post is I also run Plex on a QNAP device which works great in my home network. But it never worked well when accessing it from outside the home network. I always chalked that up to QNAP. That is why I used the Plex server on the r9000, to access from outside my home.
I turned on access to the QNAP Plex server to outside the home again. And holy cow, it works phenomenally well... This wasn'ty a problem of the QNAP server, but of my Netgear devices in the home.
So I have removed everything Netgear and have 3 Linksys Velop installed. I couldn't be happier with my home network after putting it through the paces all day yesterday into late last night. When your kids don't complain at least once about the 'crappy' (netgear) Internet, you know something is going well.
While at Best Buy, I noticed Netgear had something similar to Linksys Velop. It's funny, all I could see when I looked at Netgear's display was a pile of poop. Swindlers who don't deserve a dime of any consumer's money.
My r9000 nightmare is over, except I now have $500 that could have been as easily burned, except it was spent on a junk r9000 router now sitting idle in my home. Netgear, refund my money. This may be my last post, but if someone from your legal department does not contact me to initiate a refund, you will be hearing me through the legal channels.
It has now been 11 Days since logs have been requested in this Forum post, and it has been since 9/29/2017 since I opened my case with Netgear Support. I have only been offered an RMA to replace the product with the same broken product. Your userbase demands a response immediately.
Wow!
This is not encouraging. I recently had problems with network printing, that I traced back to my R7500 router - which I then turned off. I also disabled the 5GHz network on my old R7000 router (hardwired to the R9000 in AP mode), so that I could be sure that 5Ghz was connecting to my less than 1 year old R9000.
Now I find that the 5GHz network dissapears almost every day. If your device is connected already, you are OK, but new devices do not see the 5GHz network, it's as if the ssid just stops being sent. The router is running F/W V1.0.2.40 (the latest). I don't know if the 2.4 Ghz is dissapearing as well (as my R7000 2.4GHz is still on, so we may be connecting to that).
A reboot fixes it (for a while), but I can't reboot my router every day!
After the fiasco with mynetgear.com disappearing this weekend, and reading the issues described here, my faith in Netgear is shaken.
Is there any fix for this obviously widespread issue? 30-30-30 resets just don't seem to work.