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NightHawk x10 r9000 wifi dropping issue
Hello, I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the...
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
Well -- I got the same crap support and general run-around from Netgear as everyone else! When you pay for a company's flagship product you expect at least a reasonable attempt at customer support. And -- when that product is bleeding edge technology you don't expect to be treated lilke a dumbass, with dumbass questions, stupid "solutions" and no explanation for why the damn thing doesn't work.
It was obvious to me from the outset that my WiFi radios were not responding to software - I could see them from the web interface, but nothing was happening. Netgear's solution? Reload the same firmware that was already running on the box, and then ask if I was REALLY sure there was no WiFi. (I've been using/marketing/product managing Ethernet products since 1980 - was part of a team that installed the world's FIRST Ethernet in a manufacturing plant [10BASE5 -- have you DRILLED your Ethernet cable lately?].) I found Netgear's condescending support people infuriating.
In the end, their only solution was, "return it to Amazon for a replecement," but as I told the rep, the replacement I'll get from Amazon will say Linksys or Asus or something on it other than Netgear. I used to work with folks at Wellfleet Communications, including the founder [they merged with Synoptics to form Bay Newtworks, which spun off their SOHO products as Netgear]. I have a house full of Netgear stuff (5 switches, 1 router, 1 access point) and I sure wish I was rich enough to throw it all in the trash and buy new gear from a comany that cares about its customers.
Well Netgear deleted my last post but basically look at the link and the testing from Cnet on this router.
https://www.cnet.com/products/asus-rog-rapture-gt-ac5300/review/2/
I will be getting The Asus ROG router now. Their cheaper netgear router even beats the r9000 router. I kept the r9000 after the last firmware update helped and I hoped for another update that would finally fix the r9000 completely, but it never happened. So good buy netgear forever. I will not be able to talk positive about you products or support because both have been poor. This is on you.....
