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NightHawk x10 r9000 wifi dropping issue
Hello, I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the...
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
I have been having the same issue of my 2.4 and 5ghz dropping. I started to get top notch help until I refused to purchase upgraded tech support on August 20th 2017. Still have the saved e-mail from that day. Was rudely hung up on. My router was still under warranty at the time. Then all I got was the runaround. I had always been a netgear supporter until this model and the lack of support from Netgear. Until I find something new my whole house goes down daily and have to reset when I get home. I’ve tried everything listed in this thread except a replacement unit that Netgear refuses to do.
I did receive another unit from Netgear. So far, I'm still losing network connections constantly. They have asked me to do the same things that I did with the last one. I don't see the point if these suggestions didn't work before. I'm thinking now I probably should not have accepted a replacement, because I fear I now have no recourse (cannot take it back to Bestbuy since it is not the same one I purchased from them). Netgear has told me they do not offer refunds! I might have to eat the cost of this unit and look for another brand.
Mine worked for a few hours after I installed it and then Wi-Fi went away, completely. Netgear support (and I use that therm loosely) ran me through a whole bunch of useless "troubleshooting" (like downloading the same firmware the box came with, and several resets), generally treated me like an idiot (I have run Product Management/Product Marketing for SEVERAL TCP/IP stacks and other network hardware and software, so I know I know more about networks than their support team). All it did was cost me many hours of time to re-build the configuration, and waste 2 days replacing the router. After 2 days of back and forth with them, all they had to offer was, "return it to Amazon." (Like I hadn't thought of that already.) With my horrible experience with Netgear support, what I had learned in this forum, and the fact that the routers were once again out of stock at Amazon I returned my Netgear and bought an Asus RT-AC88U instead. It works great, and the range is better than I had with the R9000, for the brief time it was alive.
Hi, after spending a silly amount of time trying to work this dropping issue out I belive I found the issue for my situation. After trying all the many suggestions to try and fix this I disabled 'Endable Implict BEAMFORMING’ and if like magic no issues for the past 24 hours! I even got back a few devices that just would not connect.
I have the Nighthawk R9000 and 3 Netgear EX8000 extenders, around 70 items connected at a time in a 3 story 3000sq home, on the main router I ended up having to install Voxel FM V1.0.2.47HF as the latest official Netgear firmware gave me the bad error address when I try and add new items into the device list even after a factory restore.Please NetGear FIRE your software engineers that work on this project.Like others have said, when it does work this is a super fast router but for the hours of troubleshooting I have put into this I wish I'd stayed with my older original router.
