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anyrules's avatar
anyrules
Aspirant
Sep 21, 2015
Solved

Nighthawk X4 R7500 WPS

Hello, I bought a Mitsubishi air conditioners with wifi adapter. I would like to connect the mentioned device to my home network via WPS. The connection has been created successfully, but the dev...
Security
  • anyrules's avatar
    anyrules
    Oct 05, 2015

    Hello James,

    Yes like to Mitsu devices with other router..  
    Regards, 
       Istvan

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Oct 05, 2015

Hi anyrules,

 

You mean to say that the Mitsu Airconditioner works on a different router?

 

Regards,

 

JamesGL

Community Team

anyrules's avatar
anyrules
Aspirant
Oct 06, 2015

Hello James,

WPA2-AES routers we have tested and working fine:

  • Apple - A1409
  • Asus - RT-N16
  • Asus - RT-N66U
  • Edimax - BR-6428nS
  • Edimax - AR-7267WnA
  • Huawei - HG630b
  • Micronet - SP916NE
  • SMC - SMC7904WBRA-N2
  • TP-LINK - TD-W8960N

    Regards, 

       Istvan
  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 07, 2015

    Hi anyrules,

     

    If you are still willing to work on it, I would suggest to contact support team for further testing and isolation.

     

    Regards,

     

    JamesGL
    Community Team

  • anyrules's avatar
    anyrules
    Aspirant
    Oct 07, 2015

    Hello James,

    I started the problem analisis with contact the support team and they said the following:

    ( I bought the router in January so...)

    Dear Nagy,

    Your R7500 comes with the following warranty from the date of purchase:

    * 90 days basic technical support
    * <1 year/2 years> Hardware Warranty

    Based on the product registration, your device is no longer eligible for free assistance from a support expert. However, I want to make sure you are aware there are other options available for you to utilize such as:

    * Self-help web articles http://support.netgear.com/for_home
    * NETGEAR Forums http://forum1.netgear.com

    Aside from the above free options, I highly recommend our GearHead Premium Services which will entitle you to phone support for this issue and in addition you also get unlimited support for all your other home networking devices. For more information, you may visit the GearHead website at http://gearhead.netgear.com.

    Thank you for choosing NETGEAR.

    Regards,
    Annu
    Expert ID: 1369
    NETGEAR Support Expert

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 08, 2015

    Hi anyrules,

     

    Those routers you have mentioned are the routers you have tested?

     

    Regards,

     

    JamesGL
    Community Team