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wiseonewill's avatar
wiseonewill
Aspirant
Mar 13, 2017
Solved

Nighthawk X4S R7800 5G going in and out

Hello,   I purchased a Nighthawk(R) X4S R7800 just over 5 months ago and started having issues with it within the last few days. The wireless started going out, I thought it might be the ISP but al...
Troubleshooting
  • wiseonewill's avatar
    wiseonewill
    Mar 28, 2017

    Another firmware upgrade was made available and I installed it over the weekend. So far, this appears to have resolved the issue. Hopefully this continues. 

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Mar 15, 2017

Hi wiseonewill,

 

When you reset the router, try not to load the backup and reconfigure it manually. Try changing the channel of 5GHz. By the way, how many devices connected to 5Ghz?

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Mar 19, 2017

    Hi wiseonewill,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

    • wiseonewill's avatar
      wiseonewill
      Aspirant
      Mar 20, 2017

      Hi JamesGL,

       

      Thanks for your reply. I've been very busy and haven't had a chance to reset the router again. 

      I've switched all my devices to the 2.4ghz network and they are connected so it hasn't been as pressing. 

      There are probably between 5 and 15 devices connected at any given time. All devices that were on the 5ghz stopped connecting at the same time just over a week ago. 

       

      Thanks,

      Will

       

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Mar 20, 2017

        Hi wiseonewill,

         

        Provide us feedback once you have done another reset and manually reconfiguring the device.