Forum Discussion

Aspirant

Mar 13, 2017

Solved

Nighthawk X4S R7800 5G going in and out

Hello, I purchased a Nighthawk(R) X4S R7800 just over 5 months ago and started having issues with it within the last few days. The wireless started going out, I thought it might be the ISP but al...

Troubleshooting

wiseonewill
Mar 28, 2017
Another firmware upgrade was made available and I installed it over the weekend. So far, this appears to have resolved the issue. Hopefully this continues.

JamesGL

NETGEAR Employee Retired

Mar 19, 2017

Hi wiseonewill,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

wiseonewill

Aspirant

Mar 20, 2017

Hi JamesGL,

Thanks for your reply. I've been very busy and haven't had a chance to reset the router again.

I've switched all my devices to the 2.4ghz network and they are connected so it hasn't been as pressing.

There are probably between 5 and 15 devices connected at any given time. All devices that were on the 5ghz stopped connecting at the same time just over a week ago.

Thanks,

Will

JamesGL
NETGEAR Employee Retired
Mar 20, 2017
Hi wiseonewill,

Provide us feedback once you have done another reset and manually reconfiguring the device.
- wiseonewill
  Aspirant
  Mar 28, 2017
  Another firmware upgrade was made available and I installed it over the weekend. So far, this appears to have resolved the issue. Hopefully this continues.