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Nighthawk X6 - Model R8000 INTERNET repetitive disconnects with no log
Hi my router worked well after the last firmware update some months ago. Firmware V1.0.4.12_10.1.46 . Then about 10 days ago it has started disconnecting very frequently and repetitively, and reconne...
Hi, thanks James. I did install it earlier today.
I imagine that it must be related to the security issues in the news.
supposed to allow auto update of the firmware too.
Hopefully all goes well and keeps hackers at bay.....
But also this morning I had the visit of my 3rd technician and I am hopeful it is going to be finally working well.
First technician did some connections tightening and changes and changed my modem to another thomson. Not better five minutes after he left
I went to mediacom shop the next day to get another modem, arris, better.
2 days later second technician was helpful finding out and telling me there was a capacity problem sometimes (that appears in logs at the provider) and that he was going to ask to be looked at.
Then nothing happened during 2 weeks and still internet often bad.
No news about capacity increase when I was asking and it did look like problem was still too present to be only that.
Called and complained last week and Surprise: Third technician rings at the door this morning today.
I think he did a good job, very methodical, replaced some cables that were dammaged from ?rabbits, checked every connection and splitter. changed several. Noticed also I was using a ethernet cable from modem to wifi that was maybe a limiting factor in the speeds and not related to the drop we think
Very happy with him. Very hopeful. No issue for the last 12 hours and I saw the firmware and updated.
So modems might be more or less performant with a bad signal but I think 2 main factors to my problems have been
-coax dammaged and connections loose or deficient (hopefully all fixed for the moment)
-maybe capaicity
To have an increased capacity provider must do increase of capacity and it might not happen soon but I will be challenging them if problem
Also I have a 8 channel modem, might go and buy a 16 channel one. Hearing it could help.
If I think about the technicians I have had,I have seen others and none was as professional as the one today I think and I had given up on a TV problem (frozen frames) on TV for the last 2 years, getting worse last 2 moths while internet also underwent issues leading to this post.
Will check whether it improved or still happens.
Pretty thankful to the technician of this morning also I have learned a lot thanks to talking to them and this chat. Thankful to this chat too.
If you do have Internet up, most Modems can be accessed at 192.168.100.1 and do not seem to have access controls or if the do use ADMIN and PASSWORD for entry to view the modem status and logs. You might find some info there at to who is going down or causing the router to lose connection. If that doesn't work, Google "xxx modem 192.168.100.1 username and password" and change 'xxx' to the make of your ISP modem.
As in most of these things, when talking about routers it would help if we knew what the modem is. Simply saying "provided by the provider" could be anything.
In my case, 192.168.100.1 gets me nowhere. Nor would I expect it to. (It is a modem-router on modem only mode.)
Would a modem show up on the router's map of attached devices?
michaelkenward, I've got an Arris TG1672G from my ISP. It is a bridged modem/router/eMTA unit. It does work for me... see JPG attached.
No, the MODEM does NOT show on the router or as an attached device.
My router is at 192.168.1.1, and I can PING both it and the modem:
C:\>ping 192.168.100.1
Pinging 192.168.100.1 with 32 bytes of data
Reply from 192.168.100.1: bytes=32 time=3ms TTL=63
Reply from 192.168.100.1: bytes=32 time=3ms TTL=63
Reply from 192.168.100.1: bytes=32 time=2ms TTL=63
Reply from 192.168.100.1: bytes=32 time=3ms TTL=63
Ping statistics for 192.168.100.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3ms, Average = 2ms
C:\>ping 192.168.1.1
Pinging 192.168.1.1 with 32 bytes of data
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 0msOK.
Nothing shows here.
Tried various addresses.
Hi not sure I understand. the router a thomson DHG574 and the netgear is a router Nighhawk X6 R8000. Thanks
woohoo thank you! Modem is Thomson DHG574. And YES! I see it at 192.168.100.1.
Check on the Modem to see if there are any entries in the STATUS or CONNECTION... I don't know what you can see, but sometimes you can see things like Internet disconnect or the modem rebooting or other things in the log like T3 timeouts. All of those would basically disconnect the Internet or if nothing more slowdown your usage of the Internet. Also, if you see the channels that are used you should see Correctables and Uncorrectables. Very high counts should not be seen for these. If you do, it could be line problems.
Thanks IRs5p
attaching the modem logs i printed a a baseline today.
Today I have not yet observed disconnects
in the packet cable logs I see MTA resets Doe it mean anything?
NGbaby wrote:
woohoo thank you! Modem is Thomson DHG574. And YES! I see it at 192.168.100.1.
From the few Google hits I can find that looks like a modem/router to me. (Does it have a row of LAN ports on the back?)
If so, now that you can see it in a browser, maybe it can tell you which mode it is in. If it also acts as a router you may need to see if it will do modem only mode to avoid confusion with the R8000.
IrvSp knows all about that too.
Thanks Michael about the comment that you did not know my mode. based on your example (I think) I have added the info to my signature so anybody can see when reading
I am going to wait until internet drops again to access the router logs (Through routerlogin.net ) at at the same time my Modem logs (at 192.168.100.1)
Currently I am not sure there are problems. but I took prints for a baseline .
also wondering about the obsolescence of this modem.
System HW Revision 2.1 VENDOR Thomson BOOT Revision 2.3.1 SW Revision STA7.01.22 MODEL DHG574 Software Version STA7.01.22 MTA Hardware Information Mta Serial Number removed Software Build and Revisions Firmware Name DHG57X-A7.01.22-110518-F-1FF.bin Firmware Build Time 10:53:09 Thu May 19 2011
