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Forum Discussion

Jacklufc's avatar
Jacklufc
Aspirant
Nov 13, 2020

Nighthawk x6 ac2200 connection issue

I have setup an x6 tri-band WiFi mesh extender and it seems to be working on my mobile device. However, my wife’s mobile is now only connecting intermittently, and when she ‘forgets the network’ and t...
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Nov 13, 2020

When you sit it up, did you install it using wps or using the installation wizard? 

What firmware is on the extender? 

what router are you connecting it to? 

  • Jacklufc's avatar
    Jacklufc
    Aspirant
    Nov 15, 2020
    Hi, I used the installation wizard.
    Firmware is V1.0.0.210
    I’m using a BT SmartHub 2
    • plemans's avatar
      plemans
      Guru - Experienced User
      Nov 15, 2020

      try reinstalling version 1.0.0.206 of the firmware. factory reset the extender and do a clean install on it. disable its autoupdate for now. It seems like some are having issues with the .210 version. 

      • Jacklufc's avatar
        Jacklufc
        Aspirant
        Nov 15, 2020
        Thank you. How can I revert to the old firmware? Thanks for your help.