NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jacklufc's avatar
Jacklufc
Aspirant
Nov 13, 2020

Nighthawk x6 ac2200 connection issue

I have setup an x6 tri-band WiFi mesh extender and it seems to be working on my mobile device. However, my wife’s mobile is now only connecting intermittently, and when she ‘forgets the network’ and t...
Troubleshooting
Jacklufc's avatar
Jacklufc
Aspirant
Nov 15, 2020
Hi, I used the installation wizard.
Firmware is V1.0.0.210
I’m using a BT SmartHub 2
plemans's avatar
plemans
Guru - Experienced User
Nov 15, 2020

try reinstalling version 1.0.0.206 of the firmware. factory reset the extender and do a clean install on it. disable its autoupdate for now. It seems like some are having issues with the .210 version. 

  • Jacklufc's avatar
    Jacklufc
    Aspirant
    Nov 15, 2020
    Thank you. How can I revert to the old firmware? Thanks for your help.
    • plemans's avatar
      plemans
      Guru - Experienced User
      Nov 15, 2020

      You download from the support site. Then extract it. 

      then just follow the "manual firmware update" process from the manual and instead of using new firmware, use the one you downloaded. 

      https://www.netgear.com/support/product/EX7700.aspx