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Forum Discussion
Nighthawk X6 AC2200 Mesh Extender - Model EX7700
Hello - I am noticiing an "Unknown" Device showing up on my Router via the Nighthawk App. It appears to be pulling bandwidth. It only shows MAC address with a black IP address. I have been unsuc...
> [...] It appears to be pulling bandwidth. It only shows MAC address
> with a black IP address. [...]
"appears"? I don't know how anything could be "pulling bandwidth"
without having an IP address.
> [...] I have verfied all other devices and smart devices do not match
> this MAC address. [...]
If you're using an extender, then you might see some "virtual" MAC
addresses.
Rather than trying to match MAC addresses, you might try
removing/restoring power from/to various devices to see what comes and
goes in whichever lists you're viewing.
Thank you for the update. I have tried this but to no avail.
Is there a way to block or remove this Unknown device from the router via the Nighthawk App? I don't see any option for that but have seen prior posts with people claiming they did that.
> [...] I have tried this but to no avail.
"this" tells me nothing, and "no avail" is no better.
None of that is a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.> Is there a way to block or remove this Unknown device from the router
> via the Nighthawk App? [...]I don't use any Netgear-supplied app, or any extenders, so I know
nothing. I also know nothing about your (unspecified) "my Router", but
you might want to investigate the router's access control capability.Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation. Get the User Manual (at least). Read.
Look for a topic like "Control Access to Your Network" or "access
control".- Apologize for the confusion. I have unplugged all other devices cutting power to see if I can get the unknown device to drop off of the extender. But this did not work. I am still showing an unknown device on my extenders network.
Thank You.