Forum Discussion

Aspirant

Aug 13, 2022

Nighthawk X6 AC3200 - One device places Facetime call, and all other devices lose WiFi

I have a Nighthawk X6 AC3200 - This problem started in the last month. One device places Facetime call, and all other devices lose WiFi connections until call ends. Has anybody else experienced thi...

FURRYe38

Guru - Experienced User

Aug 13, 2022

What model router do you have? AC3200 is a combined wifi rate speed. R8000?

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

How many devcies do you have online at one time?

How do you have basic and Advanced Wireless configured?

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Smart Connect enabled?

Is Armor, Circle or Traffic Meter enabled?

SWesley

Aspirant

Aug 14, 2022

R8000
Router Firmware V1.0.4.84
Arris Modem
Model TM1692A
Live in cul de sac - 3 neighbors all w/wifi
2.4GHz channel 11
5Ghz 1 channel 44
5GHz 2 channel 153 (choices 149, 153, 157, 161)
Spectrum High speed internet
Download speed typically >150 mbps
Upload typically 20 mbps
Typically have 2 TVs on
3 iPhones on
1 laptop on 24/7
Total devices:
3 smart Roku TVs
3 iPhones
1 windows laptop on wifi
1 windows PC direct network connection
Smart connect disabled

Thanks for the reply

FURRYe38
Guru - Experienced User
Aug 14, 2022
Is Armor, Circle or Traffic Meter enabled?

Does same thing happen with Smart Connect enabled?

Has a factory reset and setup from scratch been performed since last FW update?