NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk X6 AC3200 R8000 Router- after changing isp plan, the internet light is amber
Hello! A couple of days ago we upgraded our internet speed plan. Since that transaction, the internet light on the router is amber and we cannot connect to wifi. If we connect devices directly to the...
Thank you for responding.
Yes, we used the ssid & password on the label. We got a pop-up saying "connection without internet."
Yes, we used the ssid & password on the label. We got a pop-up saying "connection without internet."
Jayeneedshelp wrote:
Thank you for responding.
Yes, we used the ssid & password on the label. We got a pop-up saying "connection without internet."
When you power cycle your devices, a sequential power up is often needed to re-establish the connections.
At your modem, power it down, disconnect the power cord, coax, and Ethernet cable. Let is set.
Go to your router, power it down, disconnect the power cord, and all Ethernet/USB devices.
Back to your modem, connect the coax, power cord, and power up the device. Give it plenty of time to boot and stabilize before connecting the Ethernet cable.
Connect the power cord and Ethernet cable to your router and power it up. Give it plenty of time to boot and stabilize.
- Followed the sequence you laid out, unfortunately the steps didn't work. The light is still amber and we cannot connect to wifi.
- Followed the sequence you laid out, unfortunately the steps didn't work. The light is still amber and we cannot connect to wifi. Thank you for replying.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the CAT# lan cable between the ISP modem and router? CAT6 is recommended.
- Modem: Arris Surfboard SBG6700-AC
Firmware version: V1.0.4.76_10.1.82
Cable is Cat 5 or Cat 6.
Thank you for replying.
