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Nighthawk X6 AC3200 R8000 Tri-Band no longer recognizes my Modem or Internet Connection.
My router ( Nighthawk X6 AC3200 R8000 ) no longer recognizes my modem or Internet Connection.
If I plug from the modem directly to the computer, the internet connection works fine.
If I plug...
NetBillGeek wrote:
My router ( Nighthawk X6 AC3200 R8000 ) no longer recognizes my modem or Internet Connection.
If I plug from the modem directly to the computer, the internet connection works fine.
If I plug into the router for internet connection, the router doesn’t see the connection and won’t let me go online or connect to my Roku device, etc.
I did a reset to factory setting, but I cannot reconfigure the router after the reset because it still won’t recognize my internet connection.
Any ideas on how I can fix this?
Thanks!
Did the router 'ever' get the Internet connection or is this a NEW router?
I'm assuming the modem previously was connected direct to a PC and you got a router. If so, the modem needs to be power cycled. If is 'locked' onto the PC's MAC Address and rejects the router connection. So power down the router and all other devices. Power cycle off and on the modem and wait for it to come all the way up. Then power on the router, let it come all the way up and then power on the devices.
Still, as noted above, you do NOT need an Internet connection to configure the router. Just a connected PC via wired or wireless. Open a browser and go to 192.168.1.1 or ROUTERLOGIN.NET and you should start the router setup process.
Is your PC Ethernet connected to router? If a Windows PC you can then go to command prompt (Windows key +r then type in cmd for command prompt) and enter ipconfig. If you get a valid IP address starting with 192.168.1.xx then you have a connection to the router. The default gateway given in the ipconfig command is the IP address of the router. You should be able to put this in your browser of choice and access the router to configure. No Internet connection required.
Now to the no Internet. Power off or unplug the modem and the router at the sametime. Then power the modem up and let it get connected to your ISP. This should clear any stored MAC address from your PC. Some modems can only hold one. Now power up the router. It should connect to the Internet at this point. If you have a router with some configuration info and not new then reset the router and do the power off/on sequence again.
myersw wrote:
Is your PC Ethernet connected to router? If a Windows PC you can then go to command prompt (Windows key +r then type in cmd for command prompt) and enter ipconfig. If you get a valid IP address starting with 192.168.1.xx then you have a connection to the router. The default gateway given in the ipconfig command is the IP address of the router. You should be able to put this in your browser of choice and access the router to configure. No Internet connection required.
Now to the no Internet. Power off or unplug the modem and the router at the sametime. Then power the modem up and let it get connected to your ISP. This should clear any stored MAC address from your PC. Some modems can only hold one. Now power up the router. It should connect to the Internet at this point. If you have a router with some configuration info and not new then reset the router and do the power off/on sequence again.
Hi Bill,
Thanks for the reply.
The Ethernet cable from my iMac computer is going into the router as a direct connection.
The modem is connected to the internet port on the router.
All other devices go thru the router via wi-fi.
Thanks for the suggestions