Nighthawk X6 AC3200 R8000 Tri-Band no longer recognizes my Modem or Internet Connection.

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NetBillGeek wrote:

My router ( Nighthawk X6 AC3200 R8000 )  no longer recognizes my modem or Internet Connection.

 

If I plug from the modem directly to the computer, the internet connection works fine.

If I plug into the router for internet connection, the router doesn’t see the connection and won’t let me go online or connect to my Roku device, etc.

 

I did a reset to factory setting, but I cannot reconfigure the router after the reset because it still won’t recognize my internet connection.

 

Any ideas on how I can fix this?

 

Thanks!

 

 

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Did the router 'ever' get the Internet connection or is this a NEW router?

I'm assuming the modem previously was connected direct to a PC and you got a router. If so, the modem needs to be power cycled. If is 'locked' onto the PC's MAC Address and rejects the router connection. So power down the router and all other devices. Power cycle off and on the modem and wait for it to come all the way up. Then power on the router, let it come all the way up and then power on the devices.

Still, as noted above, you do NOT need an Internet connection to configure the router. Just a connected PC via wired or wireless. Open a browser and go to 192.168.1.1 or ROUTERLOGIN.NET and you should start the router setup process.