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Solved
Nighthawk X6 R8000 - Can’t Play Online
Hi, This is my first nighthawk router and it arrived today. After setting it up, everything seemed to work perfectly - the internet connection is 100% fine and I can connect to Xbox Live and see my...
> [...] purchasing a modem and replacing the EE hub with it [...]
I have no experience with EE, and I have no idea whether any common
DSL modem will work with their service.> [...] everything (including Xbox Live) works perfectly, except
> anything which requires UPnP, [...]Getting features like port forwarding or UPnP through cascaded NAT
routers is the problem. If the Smart Hub had a DMZ server option, then
you might try setting that up with the R8000 (in router mode) as your
DMZ server. No bets.> [...] I have done speed tests and the download speed around the house
> has doubled since I have began using the nighthawk, [...]But your data are all still going through the Smart Hub that way, so
I'd guess that your bottleneck is the wireless on the Smart Hub, and
you'd avoid that by using the R8000-as-WAP.
> If I was to use the nighthawk as you described, would it no longer
> deliver the increased download speeds I'm currently seeing?I don't see why, but it should be a relatively easy experiment to
run.
> [...] R8000 [...]
Firmware version? Connected to what? (Hint: If a device has
multiple Ethernet ports, then "connected to device" is not enough
detail.)
> [...] it arrived today. [...]
Why did you get it? Was there some actual problem which you were
trying to solve?
> [...] I have an EE smart hub, which is wired into the ADSL. [...]
What's connected to it? Does this (unspecified) "an EE smart hub"
have a maker and model number? Does it include a router? Cascading
multiple routers can cause multiple problems, possibly like yours.
> [...] assigned a static IP address on the hub for the nighthawk, [...]
It sounds as if your "an EE smart hub" is/includes a router.
And that would be a "reserved" (dynamic) address, not a "static"
address. A static address is configured on the device itself, not on a
DHCP server (in a router).
> I have also turned the wireless off on the hub, [...]
Disabling its radios does not stop a router from being a router.
Depending on why you got the R8000 in the first place, you might want
to configure it as a wireless access point. Visit
http://netgear.com/support , put in your model number, and look for
Documentation. Get the User Manual. Look for "Use the Router as a
Wireless Access Point".
Alternatively, there might be a way to configure your (unspecified)
"an EE smart hub" as a modem-only, so that you could use the R8000 as
your (only) router. But, between your information-free description of
that device, and my weak psychic powers, I don't know if/how that might
be done.
Updated the nighthawk to latest firmware version, will update this post when I get home and can check the actual version number. Nighthawk is connected via an Ethernet cable to the WAN port of the EE Smart Hub.
I bought the nighthawk because the signal from the EE hub round the house was very poor. (Admittedly it’s FAR better with the nighthawk now, everything works fine except playing games online)
The EE smart hub is a combined modem and router.
Yes, you are correct - I assigned a dynamic address for the nighthawk on the EE hub. Apologies for the confusion, it was a Friday night when I was trying to get this to work and I’d had a few beers, lol.
Unfortunately the EE hub doesn’t have a bride/modem only mode (which is what I suspect is causing the issue) though I have tried to “fake” this by turning the wireless off and setting the subnet mask to the same as the nighthawk. (Side-note: would buying a separate modem and throwing the EE hub out be a better idea? I think so, but would like to get confirmation on this before I chuck it)
I massively appreciate your input, and whilst a simple idiot like me would have assumed that anyone who has used an ISP-supplied hub before (99% of the population?) knows that they are both a router and a modem, I agree I should have supplied the specs in the original post (despite there being only one single version of the “unspecified” EE smart hub)...) https://shop.ee.co.uk/broadband/smart-hub
Would just like to get this thing working with my consoles. If the hub had a bridge/modem-only mode, rest assured I would have already tried it...
I bought the nighthawk because the signal from the EE hub round the house was very poor. (Admittedly it’s FAR better with the nighthawk now, everything works fine except playing games online)
The EE smart hub is a combined modem and router.
Yes, you are correct - I assigned a dynamic address for the nighthawk on the EE hub. Apologies for the confusion, it was a Friday night when I was trying to get this to work and I’d had a few beers, lol.
Unfortunately the EE hub doesn’t have a bride/modem only mode (which is what I suspect is causing the issue) though I have tried to “fake” this by turning the wireless off and setting the subnet mask to the same as the nighthawk. (Side-note: would buying a separate modem and throwing the EE hub out be a better idea? I think so, but would like to get confirmation on this before I chuck it)
I massively appreciate your input, and whilst a simple idiot like me would have assumed that anyone who has used an ISP-supplied hub before (99% of the population?) knows that they are both a router and a modem, I agree I should have supplied the specs in the original post (despite there being only one single version of the “unspecified” EE smart hub)...) https://shop.ee.co.uk/broadband/smart-hub
Would just like to get this thing working with my consoles. If the hub had a bridge/modem-only mode, rest assured I would have already tried it...
> [...] I have tried to "fake" this by turning the wireless off and
> setting the subnet mask to the same as the nighthawk. [...]> Disabling its radios does not stop a router from being a router.
Still true. Fiddling with some IP addresses or other (in some way or
other) won't change that.> [...] (Side-note: would buying a separate modem and throwing the EE
> hub out be a better idea? I think so, but would like to get confirmation
> on this before I chuck it)I found little helpful information on this gizmo. Is it some kind of
DSL modem+router? Determing what else would be compatible with your EE
service might be difficult.> I bought the nighthawk because the signal from the EE hub round the
> house was very poor. [...]
If better wireless coverage was your goal, then configuring the R8000
as a WAP might provide that. Leaving it in full-function router mode (as a
second router) can be expected to cause problems.- Cheers for replying so quickly, I really appreciate the assistance!
I thought this would be the case, hence why I considered purchasing a modem and replacing the EE hub with it (as the hub will continue to be a router) - do you think this would be a simpler option rather than f*cking around with the EE hub? From previous experience with hub, it is not the most flexible device to use, especially since I’m trying to make it function *just* as a modem.
Likewise, I have been unable to find much information online regarding combining this hub with a separate router. I can confirm that it is a DSL router & modem - preciously I have had it simply plugged into the ADSL and all devices in the house connected to it via WPA2.
The strangest thing about this situation is that everything (including Xbox Live) works perfectly, except anything which requires UPnP, such as actually playing online via Xbox Live or using a Plex server via my PC.
I considered using the nighthawk as a “WiFi extender” as some people do, but from speaking to friends, the nighthawk is a superior device in all aspects, including routing. I have done speed tests and the download speed around the house has doubled since I have began using the nighthawk, so I’m incredibly happy with the performance. If I can get UPNP to work then it will be perfect.
If I was to use the nighthawk as you described, would it no longer deliver the increased download speeds I’m currently seeing?
Thanks again!> [...] purchasing a modem and replacing the EE hub with it [...]
I have no experience with EE, and I have no idea whether any common
DSL modem will work with their service.> [...] everything (including Xbox Live) works perfectly, except
> anything which requires UPnP, [...]Getting features like port forwarding or UPnP through cascaded NAT
routers is the problem. If the Smart Hub had a DMZ server option, then
you might try setting that up with the R8000 (in router mode) as your
DMZ server. No bets.> [...] I have done speed tests and the download speed around the house
> has doubled since I have began using the nighthawk, [...]But your data are all still going through the Smart Hub that way, so
I'd guess that your bottleneck is the wireless on the Smart Hub, and
you'd avoid that by using the R8000-as-WAP.
> If I was to use the nighthawk as you described, would it no longer
> deliver the increased download speeds I'm currently seeing?I don't see why, but it should be a relatively easy experiment to
run.