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Solved
Nighthawk X6 R8000 dropping internet
Good morning,
BACKGROUND - We have had this router and it has been outstanding for over 2 years - hasn't missed a beat. I have very little technical knowledge when it comes to these things, (just a...
Greetings Australia,
1.0.4.18 is the latest FW available for your model. It was released in May of this year. When did it get upgraded?
I do not believe automatic update for this model was introduced until this FW version. If the router has not been reset since this upgrade, I would start with that. This will reset the router to defaults, keeping FW 1.0.4.18 installed. You wlll need to rename your wireless broadcasts and enter your passwords again.
Reset procedure
Advanced tab > Administration > Back Up Settings > [Erase] button
Note: If you have any special settings, port forwarding, static IPs etc, you can copy these down before performing the reset.
Thank you so much for replying Michael.
I googled how to find the firmware version and enter http://192.168.100.1. from the netgear support page, but it couldn't load. Internet was working at the time. Any suggestions?
In relation to the modem, we are (in Australia) on NBN and don't need/have a modem - or it is the modem?? - I just plug the nighthawk straight into the NBN box on my wall.
I do have a little 'NetComm Wireless N600 Dual Bank WiFie modem/router with voice' coming out of the nighthawk for the phone line. But the Nighthawk definately is plugged straight into the NBN on the wall.
I'm sorry to be so 'uninformed' ... if it is too hard to help, I can get someone out to check. I just feel like I probably need to 'update' or something. The frustrating thing is it works fine for most of the week, and then we can lose internet 3 times in 24 hours!
Thanks again for your time. I truly appreciate it.
Oh wait!! I logged in and found it.
Firmware version is V1.0.4.18_10.1.49
(told you I have no knowledge of these things)
Greetings Australia,
1.0.4.18 is the latest FW available for your model. It was released in May of this year. When did it get upgraded?
I do not believe automatic update for this model was introduced until this FW version. If the router has not been reset since this upgrade, I would start with that. This will reset the router to defaults, keeping FW 1.0.4.18 installed. You wlll need to rename your wireless broadcasts and enter your passwords again.
Reset procedure
Advanced tab > Administration > Back Up Settings > [Erase] button
Note: If you have any special settings, port forwarding, static IPs etc, you can copy these down before performing the reset.
Thanks for your help! I have updated the router to the latest version as per your advice - thank you for your clear instructions :)
We are on holidays now for three weeks, so I won't be able to see if it has worked until we get back. I will let you know.
I really do appreciate the help received here. Fingers crossed that is all it was :)
Greetings,
We didn't ask you to update your FW, we recommended that you reset the device to defaults to see if this resolves the intermittent disconnection behavior. Maybe thats what you did?. But all you need to do is reset, not reflash. Big different between these two.
Please follow up when you return from holiday.