Nighthawk X6 R8000 GB Speed issues

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CherylD2025 wrote:

What is the model number of the Shaw modem?

Does not matter, and I would have to get that and I am not climbing up into my wiring closet to get that at this time.  

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It does matter if you want informed answers. Otherwise all is guesswork.

If you can access its interface, maybe that will give you some clues.

Disclaimer: Just another user with time on their hands.

Hello,

The picture of the modem label is attached.

I have the option with this modem to throttle up to 2 GB.  It currently tests with my laptop and the Shaw ISP Tech meter device at over 1 GB

Then the router test drops it to about 250 MB (testing with my laptop and the Shaw Tech meter.

All are wired

I think the router is just too old and I need to look to upgrade it for the faster throughput for my server, office, stream for video conferences and teaching etc.

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CherylD2025 wrote:

I have the option with this modem to throttle up to 2 GB. 

 

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"Throttle up to" is an odd way to put it. That term is usually there to describe reducing the output.

If the modem can deliver 2 GB then your router cannot handle that.

But can you get that into the modem? What does the cable service promise to deliver?

According to the specs for your "modem" it is actually a modem/router. The label you posted even says that it has a "default wifi  network".

That is why we ask what may seem like you to be a pointless question. Far from it.

So what is the R8000 in there for?

You said earlier that your Internet service is at 1000 Mbps. That will push the R8000 to its limits. But I would expect the router to deliver >900 Mbps.

Perhaps this is down to the R8000 getting in the way. You seem to have two routers in a line. That is a recipe for problems.

What is Double NAT? | Answer | NETGEAR Support

Disclaimer: Just another user with time on their hands.

Hi there,

I am paying for 1 GB service and the modem is set there, and the modem tested at that level both on their meter and my laptop.  If I wanted it could be increased up to 2 GB but that would be beyond the router.  The router however does not deliver 1 GB that is being paid for, it delivers between 220 and 250 MB when direct tested with the same devices used to test the modem.

The router is disabled on the modem (and has always been disabled) because I have my own router to manage the network.

The modem does not deliver WIFI, nor does the router.  I have WIFI AP on the network running from the GB Switches.  I am not worried about the WIFI speed it is acceptable.  We are concerned about the wired speed not being what it we pay for and expect.

thoughts?  I am thinking I need a new one -- but I was hoping to hear some successes with some models here.

Last time I had my R8000 online I was able to get around 900Mpbs over the wire. Something to take note of as I saw with mine, Circle/SPC, Access Controls and Traffic Meter features seem to impact performances on this model router. So I was sure I didn't enable them after doing a factory reset and setup from scratch. 

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Nighthawk-X6-R8000-not-getting-gigabit-speeds/m-p/2202408/highlight/true#M212375
https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/Nighthawk-X6-R8000-not-getting-gigabit-speeds/m-p/2201002/highlight/true#M212076

Wireless speed on this model router should only see about 300-500Mpbs on 5Ghz AC and is typical max speed for 2x2 MIMO devices. 

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CherylD2025 wrote:

 

The router is disabled on the modem (and has always been disabled) because I have my own router to manage the network.

 

 

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Disabled how? The wifi is turned off or the modem/router is in "bridge mode".

Looking at the specifications for the modem/router, it seems to be newer and more capable than the R8000.

DOCSIS 3.1 Cable Modem Router | CODA5810 | Hitron Americas

Disclaimer: Just another user with time on their hands.

Hi FURRYe38 

Thanks for the reply,

that would be acceptable speeds.  And we were getting more than what we are now.  That is why it seems like a firmware along the way has caused a problem.  I have reset the router a couple of times and before doing anything it still isn't there but hovers at 220-250 MB not close to what we pay for.

Access Control is and has always been disabled.

Traffic meter is and has always been disabled.

Not sure where to find the Circle/SPC -- can you elaborate where that is.

Your link said you went back to a older firmware, where do I find that version to try -- I looked on the website and did not find the older firmware.

I'd like to try that.  Thanks for your help. 

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CherylD2025 wrote:

Hi FURRYe38 

Thanks for the reply,

that would be acceptable speeds.  And we were getting more than what we are now.  That is why it seems like a firmware along the way has caused a problem.  I have reset the router a couple of times and before doing anything it still isn't there but hovers at 220-250 MB not close to what we pay for.

If your ISP router is a gateway, This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
Try option #2 first...This applies to any FW version on the R8000.

 

Access Control is and has always been disabled.

Traffic meter is and has always been disabled.

 

Not sure where to find the Circle/SPC -- can you elaborate where that is.

Circle maybe seen on older FW  on the routers web page, however seen in the Nighthawk app on newer versions of FW as Circle was moved to Smart Parental Controls. 

 

Your link said you went back to a older firmware, where do I find that version to try -- I looked on the website and did not find the older firmware.

https://www.netgear.com/support/product/r8000/#download

Look at the previous FW version section. 

I'd like to try that.  Thanks for your help. 

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Yes the modem is newer, Shaw updated them all a while ago.  I don't remember when the router started acting up in correlation to that upgrade.

The router on the modem is bridged to allow our router to control the network.

We don't use the WIFI on the modem or router.  We have WIFI AP around the building run off the GB network switches (and this is not our issue or focus)

I am beginning to think we need to change out the router......

Any recommendations?

1.  Router on the modem is disabled or bridged so the modem is only operating in Modem mode.  They know we have our own router.  And that has been working fine.

I just had them here to reconfirm the configuration and run the tests with me.

2.  does not apply (see 1 above)

3.  We have it setup properly.  Thanks for confirming.

the Circle option I believe is off as we have the parental controls off, and don't see anywhere to set it. 

I am going to change the Firmware back to the one in your post -- and see if that helps -- 1.0.4.62

I will report back.

What is the router there for?

With no need for wifi, and various switches, how about using the modem/'router to feed the switches and wifi sources?

Simple is always best. Remove any unnecessary devices. They will only slow things down. Especially when they are getting long on the tooth.

Disclaimer: Just another user with time on their hands.

thanks michaelkenward  for your suggestion, However we prefer to manage routing on our own routers rather than the ISP's modem/router.  We then have full control of the router capabilities.

I appreciate and agree with you on simpler is always better.

Thanks for your suggestion.

Keep us posted. 

If you feel like something new is needed, can review something here:

https://www.netgear.com/home/wifi/routers/

Select the filters to help you narrow down on something. 

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CherylD2025 wrote:

Yes the modem is newer, Shaw updated them all a while ago.  I don't remember when the router started acting up in correlation to that upgrade.

 

The router on the modem is bridged to allow our router to control the network.

 

We don't use the WIFI on the modem or router.  We have WIFI AP around the building run off the GB network switches (and this is not our issue or focus)

 

I am beginning to think we need to change out the router......

 

Any recommendations?

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Backed off the to .62 -- the speed went up to 450MB which is better but still not where I would like to see it.  Maybe this old "girl" Just can't keep up with the modem (newer tech)

Only other way to check that would be to put the ISP modem back to router mode, then configure AP mode on the R8000. 

Maybe due to retirement. 😉

I agree FURRYe38 

Thanks for your help!

👍 Let us know what you end up getting. 

Good Luck.

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FURRYe38 wrote:

Keep us posted. 

 

If you feel like something new is needed, can review something here:

https://www.netgear.com/home/wifi/routers/

Select the filters to help you narrow down on something. 

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CherylD2025 wrote:

Yes the modem is newer, Shaw updated them all a while ago.  I don't remember when the router started acting up in correlation to that upgrade.

 

The router on the modem is bridged to allow our router to control the network.

 

We don't use the WIFI on the modem or router.  We have WIFI AP around the building run off the GB network switches (and this is not our issue or focus)

 

I am beginning to think we need to change out the router......

 

Any recommendations?

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See above:

Re: Nighthawk X6 R8000 GB Speed issues - NETGEAR Communities

thanks I will update once I have a new solution.

I appreciate all the help.

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CherylD2025 wrote:

thanks michaelkenward  for your suggestion, However we prefer to manage routing on our own routers rather than the ISP's modem/router.  We then have full control of the router capabilities.

 

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Makes sense. In which case, a new router might give you even  more control. But as you aren't looking for a wifi source you can eliminate routers that come with all manner of bells and whistles. Flashy wifi capability and control is the last thing you need.

Disclaimer: Just another user with time on their hands.