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Forum Discussion
SK2022
Feb 26, 2022Tutor
Nighthawk X6 R8000 Problems
After the latest firmware update a couple of months ago (Firmware Version V1.0.4.76_10.1.82) I sharted having two major problems with the router: 1. Every other day the DNS breaks down, and I have ...
- Mar 07, 2022
v.62 seems to be the best version for now.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Hasselby wrote:
Been around 48 hours since downgrading the firmware...zero issues. I did not see my DNS issue recurring again through multiple computers at home. I had to refresh multiple times whenever I loaded a new webpage or add a new tab, but everything is smooth sailing right now.
FURRYe38
Feb 26, 2022Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
I'm on v62 with my R8000 now...working ok. Might revert back to this version.
SK2022
Feb 26, 2022Tutor
Thanks for responding. Cable Modem is Netgear CM1000 running Firmware Version
V7.01.01.
I have tried rest of Circle, but not the full factory reset of the router. Because, the reset didn't fix the problem for any of the other users who tried that. So, I'd prefer not to do that unless there is definite proof or guidance from Netgear for doing that to fix the issue.
I'll see if I can find the older firware to downgrade if there is no other option.
- FURRYe38Feb 26, 2022Guru - Experienced User
Try the reset and setup from scratch. I would try using the router with out Circle enabled first to see if any problems appear.
Try enabling IPv6 on the router for DNS issues.
I would power OFF the modem for 1 minute then back ON as well.
Then try re-enabling Circle later on.
For issues with Circle, Netgear has set up a community forum specifically for the Circle product. Most of the people who watch that forum are more likely to have experience with Circle product. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle- SK2022Mar 04, 2022Tutor
Thanks for the suggestions. I did a full reset as instructed, but it did NOT fix the issue. Is there any word from Netgear about this problem, which is clearly caused by their untested firmware update? Thanks.
- FURRYe38Mar 04, 2022Guru - Experienced User
Ive pass this onto NG. Im seeing DNS issues on v.76, I recommend rerverting back to v.62 for now.