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Nighthawk X6S AC3000 MU-MIMO Smart Wi-Fi Router have no internet
My router was working normally until one day when I woke up, no device detected the router's Wi-Fi network, and the main router did not detect the device (it is worth mentioning that the router used i...
what modem/gateway is it connected to?
Did you replace the cable? Sometimes a cable checker will be fine but the cable not be fine because a cable tester just sends a signal that it either receives or not. A sketchy cable can pass electricity but a bad signal when it encodes information.
- The router is connected to the internet company's modem.
- I changed the cable to test but still had the same problem.
douglo wrote:- The router is connected to the internet company's modem.
- I changed the cable to test but still had the same problem.The internet company's modem, does it have a brand name and model number? Please look on the label.
Need to know in case it is a combination modem/router.
The router does not need to be connected to the modem in order to access the user interface. Disconnect the router and reboot it with no Ethernet cables attached. You should be able to see and connect to the Wi-Fi to access the user interface.
The model of the modem is Arris tg2482A which is also a router.
If you try removing the ethernet cable, but the router still does not give a Wi-Fi signal even with the LEDs on.
douglo wrote:The model of the modem is Arris tg2482A which is also a router.
If you try removing the ethernet cable, but the router still does not give a Wi-Fi signal even with the LEDs on.When you connect a second router downstream from the first, the two routers fight each other for control of the local network. A configuration referred to as double NAT.
See information here: https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad
If you have no Wi-Fi being broadcast with the Wi-Fi indicators illuminated, there is a chance your unit has gone bad. In particular if you have not been successful in performing a firmware default reset.
Are you aware the Wi-Fi LED indicators are also a switch? Push and hold for several seconds before releasing. Toggling the radios off/on may start them to working again. If the Wi-Fi radios are turned off with the Wi-Fi switch, a default reset will not turn them back on. You have to manually turn the radios back on using the switch with the unit powered up.
