NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk X6S AC4000 R8000P-Lose internet connection every other day
From November 16, 2017 until today (Jan. 19, 2018) my Netgear router, model R8000P Nighthawk X6S Tri-band has lose internet connection every other day. To get it back I have to unplug the router, plu...
Just an update on my lose internet connection isssues; as of Friday Jan 26, the Dlink router hasn't lost any connection at all. I've disabled the Dlink router, enabled the Netgear X6S R8000P router back in service, downgraded a previous version of the fimrware, and as of Friday afternoon (Jan 26) until the present Sunday Jan 28 at 12:30 AM, the Netgear hasn't lose connection either. The following gives instructions on how to download, the new firmware to your router. Do not upgrade using a wireless connection. Go to Netgear Support page; sign in; click on Download; enter he Product name or model number; Next page, right side Firmware/software; click on the down arrow "v"; and look for firmware V1.1.4.6
This is the version that's working for my router right now,wihout losing internet connections. Aslo keep in mind, this is for the Netgear X6S AC4000 model R8000P router.
I've replaced the Netgear Nighthawk X6S AC4000 router with my old router (Dlink DIR-860L, Dual band) router, and believe it or not, I haven't had any problems (lose internet connections) since. It's been 4 days now without internet loses.
It's obvious that the lose is contributed to the Netgear router, and I believe it's in the firmware version. After a few more days, I'm going to try another test, and reconnect the Netgear router back up, and "download a downgrade version of the firmware to see what happens. This downgrade will be lower than the preinstalled version. We'll see!
Just an update on my lose internet connection isssues; as of Friday Jan 26, the Dlink router hasn't lost any connection at all. I've disabled the Dlink router, enabled the Netgear X6S R8000P router back in service, downgraded a previous version of the fimrware, and as of Friday afternoon (Jan 26) until the present Sunday Jan 28 at 12:30 AM, the Netgear hasn't lose connection either. The following gives instructions on how to download, the new firmware to your router. Do not upgrade using a wireless connection. Go to Netgear Support page; sign in; click on Download; enter he Product name or model number; Next page, right side Firmware/software; click on the down arrow "v"; and look for firmware V1.1.4.6
This is the version that's working for my router right now,wihout losing internet connections. Aslo keep in mind, this is for the Netgear X6S AC4000 model R8000P router.
I'm a little queasy about marking this issue "solved" when the workaround that solves it is to downgrade to an earlier firmware version -- which has known security holes in it that are fixed in the newer versions of the firmware.
Given that Netgear doesn't provide any ability whatsoever for end users to contact them without paying money for the privilege, there's no way for us users to report that the new firmware has a bug which is essentially making our routers unusable.
I would hope that there would be people from Netgear monitoring these forums and noticing these reports, but I'm not sure that's happening, and I'm worried that marking a forum posting "solved" will make it less likely that they'll notice it.
Am I mistaken. Is there some way I can report this bug to Netgear officially which doesn't require that I first pay them money for the privilege of being allowed to talk to them?
Yeah, originally I wrote to Netgear in Dec. 2017 to address this issue, and it's now Feb. 2018, and still haven't hard from them, but in the meantime, I did a little researching, and found the mentioned solution, and so far (knock on wood), it's working. I haven't lose internet connection now going on 3 weeks now. So it's working for me.
How did you "write to Netgear in Dec. 2017" about this issue? As I mentioned before, I can't find any way to contact them that doesn't require first paying them money for a support contract.
Wow.. so I just got my Nighthawk R8000p about 6 weeks ago and I too have been loosing Interet comnnectivity after a few days, reboot the router.. same thing a few days later - same problem you reported here. So... am I to understand this correctly, you downgraded to a much older version of the firmware and now your Nighthawk is stable? Seems from the firmware rev version it is quite an old version to downgrade to. How did you know to do this? Did anyone from Netgear help you? Has anyone from Netgear told you that they plan to fix the issue with the latest firmware release?
Thanks,
Ed
I haven't seen anyone from Netgear acknowledge this problem or tell people how to recover from it. The way we knew to downgrade the firmware is, for me at least, that we knew that the problem showed up after a firmware upgrade so it made sense to try old firmware until one of them solved the problem.
If you just got your router then you're still entitled to free support from Netgear. Not that their support is particularly good, but perhaps you could take advantage of the fact that you're allowed to interact with their support team without paying them to ask them what their recommendation is about this problem and also mention that other people are experiencing it (might be a good idea to send them the URL of this forum posting)?
Excellent. I wil definitely contact them and try to get them to understand the issue with their firmware and yes I will provide them a link to this thread!
Thanks for the fast reponse by the way!
Ed
No! No one has ever contacted me regards this issue. The way I contacted Netgear was via social media (FB) messenger. After a few days, with no response, I started my research, and found a solution that has worked for me so far on my model R8000P.
Same problem. Every firmware upgrade after R8000P-V1.1.4.6_1.1.85 (both of them) has caused this problem and I have yet to Netgear response to the issue, or am I missing something?
I spoke to Netgear and they are aware of the issue. They released a public article acknowledging the issue and gave a temporary solution which is to downgrade to the earlier firmware 1.1.4.6.
Here is their article https://kb.netgear.com/000056564/R8000P-Intermittent-WAN-and-WiFi-Disconnects-Issue
They told me the next firmware update will fix the issue once they have determined the cause.
- I have the latest update and it still drops everyday.