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Nighthawk X6S AC4000 R8000P-Lose internet connection every other day
From November 16, 2017 until today (Jan. 19, 2018) my Netgear router, model R8000P Nighthawk X6S Tri-band has lose internet connection every other day. To get it back I have to unplug the router, plu...
Just an update on my lose internet connection isssues; as of Friday Jan 26, the Dlink router hasn't lost any connection at all. I've disabled the Dlink router, enabled the Netgear X6S R8000P router back in service, downgraded a previous version of the fimrware, and as of Friday afternoon (Jan 26) until the present Sunday Jan 28 at 12:30 AM, the Netgear hasn't lose connection either. The following gives instructions on how to download, the new firmware to your router. Do not upgrade using a wireless connection. Go to Netgear Support page; sign in; click on Download; enter he Product name or model number; Next page, right side Firmware/software; click on the down arrow "v"; and look for firmware V1.1.4.6
This is the version that's working for my router right now,wihout losing internet connections. Aslo keep in mind, this is for the Netgear X6S AC4000 model R8000P router.
Wow.. so I just got my Nighthawk R8000p about 6 weeks ago and I too have been loosing Interet comnnectivity after a few days, reboot the router.. same thing a few days later - same problem you reported here. So... am I to understand this correctly, you downgraded to a much older version of the firmware and now your Nighthawk is stable? Seems from the firmware rev version it is quite an old version to downgrade to. How did you know to do this? Did anyone from Netgear help you? Has anyone from Netgear told you that they plan to fix the issue with the latest firmware release?
Thanks,
Ed
I haven't seen anyone from Netgear acknowledge this problem or tell people how to recover from it. The way we knew to downgrade the firmware is, for me at least, that we knew that the problem showed up after a firmware upgrade so it made sense to try old firmware until one of them solved the problem.
If you just got your router then you're still entitled to free support from Netgear. Not that their support is particularly good, but perhaps you could take advantage of the fact that you're allowed to interact with their support team without paying them to ask them what their recommendation is about this problem and also mention that other people are experiencing it (might be a good idea to send them the URL of this forum posting)?
Excellent. I wil definitely contact them and try to get them to understand the issue with their firmware and yes I will provide them a link to this thread!
Thanks for the fast reponse by the way!
Ed
I have been having the same problem but cannot reach their support and I am still supposed to be in the warrenty period. This is driving me crazy! Anyone have a number I can reach them??