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Nighthawk X6S AC4000 R8000P-Lose internet connection every other day
From November 16, 2017 until today (Jan. 19, 2018) my Netgear router, model R8000P Nighthawk X6S Tri-band has lose internet connection every other day. To get it back I have to unplug the router, plu...
Just an update on my lose internet connection isssues; as of Friday Jan 26, the Dlink router hasn't lost any connection at all. I've disabled the Dlink router, enabled the Netgear X6S R8000P router back in service, downgraded a previous version of the fimrware, and as of Friday afternoon (Jan 26) until the present Sunday Jan 28 at 12:30 AM, the Netgear hasn't lose connection either. The following gives instructions on how to download, the new firmware to your router. Do not upgrade using a wireless connection. Go to Netgear Support page; sign in; click on Download; enter he Product name or model number; Next page, right side Firmware/software; click on the down arrow "v"; and look for firmware V1.1.4.6
This is the version that's working for my router right now,wihout losing internet connections. Aslo keep in mind, this is for the Netgear X6S AC4000 model R8000P router.
I spoke with support rep today concerning this issue. I was routed to the rep through the Costco concierge service. Of course they wanted me to pay for support, but I declined. The rep stated he would email KB and instructions for changing some settings to correct the problem, however after nearly 3 hours, I have not received the email. I’m pretty sure it was just a lie to get me off the phone. I mean, how long does it take to send an email? Netgear is clearly a company that does not care for its customers. I regret purchasing this router and you can bet the next one will not be a Netgear. I hope Karma comes down on these clowns.
turbocrow wrote:
I spoke with support rep today concerning this issue. I was routed to the rep through the Costco concierge service. Of course they wanted me to pay for support, but I declined. The rep stated he would email KB and instructions for changing some settings to correct the problem, however after nearly 3 hours, I have not received the email. I’m pretty sure it was just a lie to get me off the phone. I mean, how long does it take to send an email? Netgear is clearly a company that does not care for its customers. I regret purchasing this router and you can bet the next one will not be a Netgear. I hope Karma comes down on these clowns.
Since there are so many folks with this issue, I would hope that if they have settings to correct the problem they would share with a post. What a joke the Netgear support is. One reason why I no longer own a r8000p.
I will admit that the r7800 with Voxel V1.0.2.53SF-KF runs well and the KF build fixes the device names issue. Hard to say which I would get rid of the Asus rt-ac86u or the Netgear r7800 as far as how they run. The Asus does have some interesting features regarding the individual clients and pie charts showing by application how much bandwidth was used. Am sure the is part of the licensed code Trendmicro provides Asus. Pretty neat actually and one of the reasons I prefer the ac86u, but if you look as smallnetbuilders compairison of the two (have to read the rt-ac86u review) the r7800 comes out ahead.
Currently the r7800 has been up for 5+ days and expect that the uptime will continue. No Internet or wireless issues. Multiple streaming sessions at the same time.
Its been less than a month of using this router and I am constantly getting disconnect almost everyday. Have to reset the router to get it working again. Is there any firmware update yet?
Get in line. This issue has been around for over 8 months. Recommendations from everyone has been this:
If you are still with n the 3 month warranty go return the device for a refund and buy a different device.
If you are not within waranty you either reboot your device every 2-3 days OR downgrade to their advised stable verison of 1.1.4.6 which has security vulnerabilities.
You can also go for contacting support though they seem very unhelpful from everyone's accounts thus far. This thread, as well as many others have gone on for a long time with little-to-no response.
