NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk X6S AC4000 R8000P-Lose internet connection every other day
From November 16, 2017 until today (Jan. 19, 2018) my Netgear router, model R8000P Nighthawk X6S Tri-band has lose internet connection every other day. To get it back I have to unplug the router, plu...
Just an update on my lose internet connection isssues; as of Friday Jan 26, the Dlink router hasn't lost any connection at all. I've disabled the Dlink router, enabled the Netgear X6S R8000P router back in service, downgraded a previous version of the fimrware, and as of Friday afternoon (Jan 26) until the present Sunday Jan 28 at 12:30 AM, the Netgear hasn't lose connection either. The following gives instructions on how to download, the new firmware to your router. Do not upgrade using a wireless connection. Go to Netgear Support page; sign in; click on Download; enter he Product name or model number; Next page, right side Firmware/software; click on the down arrow "v"; and look for firmware V1.1.4.6
This is the version that's working for my router right now,wihout losing internet connections. Aslo keep in mind, this is for the Netgear X6S AC4000 model R8000P router.
Just got mine yesterday. Hooked up, updated, noticed two things. Immediate boost to my wifi range from their older ac1900 models which is great, the second thing is the problem. It too drops connection of networked devices be they wired or wireless. For mine it seems to do it initially upon usage. As in, if I open a web browser, any web browser, and enter something to search, the first result is an error (failure to connect, no internet, not found etc....). I have to refresh tbe page, sometimes repeatedly, before it connects. It is the same for any applications that require some form of internet service, on an th device. Try playing a game on ps4 for example, first it will fail to connect to the servers, then sometimes it will connect, eventually. Many games wont even boot all the way without that connection though... so....
While running the speed test built into the router comes back fine, running it from aPC, a phone, a console or tv or any other device will result first in straight failure to connect, then some other failure, eventually it will connect only to show a failure in upload and download speeds.....
It seems odd tk me that it doesn't want to shake hands and reluctantly does so only after trying several times.. I have to do this anytime I want to play a game, watch tv, surf the net. And trying to fill out forms online is a nightmare as reloading a security page often is finicky and results in having to start all over again......
While running the speed test built into the router comes back fine, running it from aPC, a phone, a console or tv or any other device will result first in straight failure to connect, then some other failure, eventually it will connect only to show a failure in upload and download speeds.....
It seems odd tk me that it doesn't want to shake hands and reluctantly does so only after trying several times.. I have to do this anytime I want to play a game, watch tv, surf the net. And trying to fill out forms online is a nightmare as reloading a security page often is finicky and results in having to start all over again......
Make sure you update the firmware. Theres a new firmware update. When you update you have to be hardwired to your router. The new update should fix your connection issue.
- It is the latest, and did not resolve the issue, so I got rid of the issue all together and replaced it with another router, which works great, as it should. I honestly can't believe you are willing to sell defective products, and in the nearly 10 months it has been out you haven't fixed it.......
Thanks for not helping, and being useless.- Fyi, that second half was directed at Netgear, not you. Good luck!
YungSynthlord wrote:
Make sure you update the firmware. Theres a new firmware update. When you update you have to be hardwired to your router. The new update should fix your connection issue.
Not sure what you are smoking/drinking. How many here is a new firmware to fix connection issues have been issued so far? Would not hold out hope for a fix other then replace with some totally different router or even brand.
- I don’t smoke anything and don’t understand why that’s necessary. There was one firmware release that I saw that fixed the issue which was the 1.1.4.0 that I mentioned a couple days ago. I updated it and have had no issues with connectivity. So just because YOU had a problem and hate the device does not mean that an actual work-around and a fix by Netgear actually happened. So enjoy that hatred hope it makes you feel better.
For anyone else looking for a fix they have fixed the issue just make sure you update the firmware to the newest update while you’re hardwired to the device.
