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Steven-stoj's avatar
Steven-stoj
Follower
Nov 16, 2020

Nighthawk x8 d8500

Hi,
I am from Australia/Sydney, my internet service provider is TPG which I am connected NBN with I have a hybrid fibre coaxial cable. I have the netgear nighthawk x8 d8500 modem and for some reason all the light work besides the internet it stays amber. I have read a lot of forums with people encountering the same issue and something to do with configuration settings I have tried everything to get the netgear modem to work even a TPG technician couldn’t get it working. When I plug in the TPLINK modem supplied by my ISP it works normal but my $700 netgear doesn’t get internet :( I hope someone can help me step by step

1 Reply

  • > [...] I have a hybrid fibre coaxial cable. [...]

     

       And some kind of cable modem?  Or what?

     

    > [...] I have the netgear nighthawk x8 d8500 modem [...]

     

       The D8500 is a DSL modem+router.  How, exactly, are you connecting it
    to what, exactly? (Hint: If a device has different types of Ethernet
    ports, then "connected to device" is not enough detail.)

     

       Was the D8500 previously used with some kind of DSL service?  Have
    you done a settings reset on it to give it a fresh start with this new
    service environment?

     

    > [...] I have read a lot of forums [...]

     

       Thanks for the helpful links.

     

       Think, for a moment, about how little useful information that
    (non-)description conveys to the non-psychics in your audience.


    > [...] I have tried everything [...]

     

       Then it's hopeless, and you should quit now.  Or, perhaps you
    didn't actually try "everything", but see "Think, [...]", above.

     

    > [...] When I plug in the TPLINK modem supplied by my ISP [...]

     

       "plug [it] in[to]" _what_?  Has your (unspecified) "the TPLINK modem
    supplied by my ISP" a model number?  (See also, "Hint: [...]", above.)

     

    > [...] I hope someone can help me step by step

     

       I'd bet you do.  Sadly, you might need to provide even a little basic
    information first.  (Or try a psychic hot-line.)

     

       Visit http://netgear.com/support , put in your model number, and look
    for Documentation.  Get the User Manual.  Look for "Set Up the Modem
    Router for Cable Service"?