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Nighthawk X8 R8500 ethernet port not recognized after firmware update
My Netgear Genie says that there is no ethernet cable hooked up to the main ethernet port. It suggested trying different cables or reconfiguring the port. I have tried several different cables; all w...
james2720502 Thank you for responding but moreover, thank you for actually reading what I wrote. I ended up paying an IT site to help me. And wouldn't you know it, they had the problem solved within 10 minutes. Oddly enough, they asked the same questions you have and it lead to a solution. Again, thank you for asking valid, pertinent questions; instead of giving me attitude like "netwrks" did.
Is it your WAN port that is not working or your LAN posts? Do you think you have a strong ethernet connection to your devices because they are connecting through the switch portion of your router? Can they see eachother? If you can get through to your router from your computer, you might consider this solution.
First make sure your computer is connecting with your router. Which it sounds like it is due to your seeing the genie.
Use this link: https://kb.netgear.com/27477/How-to-resolve-amber-LEDs-or-a-blinking-power-LED-on-NETGEAR-routers
Then if the computer is speaking with the router, this article may assist you:
https://kb.netgear.com/19841/Reinstall-the-firmware-on-a-router-without-the-setup-CD-recovery-tool
james2720502 Thank you for responding but moreover, thank you for actually reading what I wrote. I ended up paying an IT site to help me. And wouldn't you know it, they had the problem solved within 10 minutes. Oddly enough, they asked the same questions you have and it lead to a solution. Again, thank you for asking valid, pertinent questions; instead of giving me attitude like "netwrks" did.
Would you mind sharing the solution for your situation? I cannot get through to my router at all. The power light is amber. And, when I attempted to ping the router, I received no response. It could be as simple as the Ethernet port on the router not working. Did the IT people you spoke with offer a solution that I might try? I am willing to try about anything. Also, who were the IT folks you contacted?
Thanks,
According to the strict rules of this site, any kind of advertising is absolutely prohibited. But...getting kicked out of this community is the least of my worries. So, I renewed my tech coverage with Geeksquad. The problem was, fortunately, user error. I'll own up to it; I had the ethernet cord plugged into one of the aggregate ports instead of the WAN. So, while I was up on a stepladder actually looking at the back of the router, I was advised to go ahead and check to see if the ports were active by plugging one end of the ethernet cord into the WAN and the other into each individual port. This was a handy bit of information. I could see the lights come on for the WAN and all but two of the LANs. You wrote that your Power light is solid amber and that means the router is in a basic start-up procedure to recognize that it's a router and then act accordingly; right? If the router is not completing its start-up, is it possible for the ports to still show activity? You also mentioned that you pinged the router with no response. Could that indicate a particular place in the start-up process that the router isn't reaching; i.e. say, three-quarters of the way in booting-up, should the X8 be able to receive the ping and then respond with a confirmation? I wish I had some concrete answers for you. Alas, I only have questions that I would throw at my, paid for, tech guys.
Thank you for your response. It is interresting to me that no one from Netgear seems to be monitoring these forums. I answered my own question by taking it to the point where the ping wasn't recognized, and someone (I guess from Netgear) marked the answer as complete. Talk about not reading their own forums.
From what I have been able to find on some of the open source router software forums, there are probably answers to the questions you asked and to my problem. But those answers do not seem to be available here. The question is, are the answers available from their experts which is what I thought this forum was about, or is my router FUBAR? Thanks again.