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Forum Discussion
HansHeintz
Dec 30, 2017Aspirant
NightHawk X8 R8500 wifi 2.4 Ghz collaps 1 week after purchase
Nighthawk R8500 V1.0.2.106 Hi, Bougth NightHawk X8 R8500 a week ago. Did all I wanted to for a week. Suddenly iphone cannot connect, wants me to reenter 5Ghz-ssid password, again and again. 2.4Gh...
- Jan 12, 2018Replacement installed. Configuration backup from former device restored. All is functioning without problems.
JamesGL
Jan 08, 2018Master
Hi HansHeintz,
Did it happen after the update?
Have you tried to reset the router to factory default after the firmware update?
- HansHeintzJan 08, 2018AspirantIt was before the update. I did a normal and a 30-30-30 reset without improvement. At some point I even could not login over UTP anymore. After contacting netgear netherlands the device has an RMA number. I hope I am just unlucky. Usually I avoid expensive versions of products because in my experience they are less reliable (smaller production, less feedback / testing, experimental features, more problems) so at this point it feels like i fell for the old “the more expensive, the better” illusion. But we’ll see how the replacement fares.
- HansHeintzJan 08, 2018AspirantPowering down all 2.4ghz devices had already been part of my troubleshooting.
- JamesGLJan 12, 2018Master
Hi HansHeintz,
Let us know if the replacement works.
- HansHeintzJan 12, 2018AspirantReplacement installed. Configuration backup from former device restored. All is functioning without problems.