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Forum Discussion
efire9207
Aug 19, 2017Aspirant
NightHawk
I had the Nighthawk x6, my ISP is a local Fiber connection. Usually, once a week I lost my Internet connection. the light would be amber and the genie would say Internet Not Connected. One of the te...
- Aug 28, 2017
it wasn't totally disconnected... the light was still on. just couldn't connect... so I went to the Advanced page of Internet Settings and changed the Mac Address to Use Computer Mac Address.. that worked for a while.. then lost connection again. Went back there and change to Use this Mac Address and so far it's been a week and a half and it's still running
ElaineM
Aug 23, 2017NETGEAR Employee Retired
Welcome to the community, efire9207
Have you tried bypassing the router?
Will you get disconnection if you directly connect the PC straight to the modem or your Fiber connection? In this way, you can verify which unit has a problem.
If you bypass the router, make sure that you take some time observing your connection.
- efire9207Aug 28, 2017Aspirant
it wasn't totally disconnected... the light was still on. just couldn't connect... so I went to the Advanced page of Internet Settings and changed the Mac Address to Use Computer Mac Address.. that worked for a while.. then lost connection again. Went back there and change to Use this Mac Address and so far it's been a week and a half and it's still running