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Forum Discussion
Nighthawk
So let me get this straight. I contact Netgear technical support. They inform me my Netgear Nighthawk AX-12 router warrenty expired after 90 days. So I purchase a two year GEARHEAD warranty. Then I ca...
Right now you're on the community support forum where members of the public try to help out.
What firmware did they install?
What modem/gateway is the router connected to?
When you say "will not connect" a bit more details help. wireless devices won't connect? wireless devices can't see the ssid? devices connect but say "connected, no internet", what is actually happening.
Maybe Christian_R or ChristineT can help with support issue
They installed RAX120-V1.2.0.16. My gateway is spectrum wifi and spectrum cable internet with an ARRIS surfboard SB 8200 modem.
I did a factory reset and upgraded to firmware 1.2.1.12 . Router is working fine. All I am trying to do is go to 192.168.1.1 then open the router page, then go to Basic, then click Ready Share,(Basic) then click Ready Cloud and add my router to my ready cloud account. That is all I am trying to do. Why would a technician screen share with me and not be able to fiqure it and then want to down grade the firmware just to confiqure my router (with a usb coneccted external hard drive) is not logical. I called netgear support because the online instructions provided for doing this are not working.