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Jayvette's avatar
Jayvette
Follower
Jul 12, 2021

NIGHTHAWKK ac1900 I can't access router dashboard

2 Replies

  • > NIGHTHAWKK ac1900 [...]

     

       "AC1900" is a speed, not a model number.  Look for "Model" on the
    product label.

     

       Connected to what?

     

       Visit http://netgear.com/support , put in your (actual) model number,
    and look for Documentation.  Get the User Manual (at least).  Read.
    Look for the LED descriptions and "Troubleshoot".  Further reading might
    not hurt, either.

     

    > [...] I can't access router dashboard

     

       "can't" is not a useful problem description.  It does not say what
    you did.  It does not say what happened when you did it.  As usual,
    showing actual actions (commands) with their actual results (error
    messages, LED indicators, ...) can be more helpful than vague
    descriptions or interpretations.

  • ChristineT's avatar
    ChristineT
    NETGEAR Employee Retired

    Hello Jayvette ,

     

    Thanks for posting your issue here!

     

    For starters, check out this article that will help you find the model number: How can I find my NETGEAR device’s model number?

    Then, let's make sure you have the basic instructions found in this article: How do I log in to my NETGEAR router? 

     

    Once you've followed the instructions provided in article above, please let us know the details of where the process got interrupted. As antinode mentioned, letting us know what errors (if any) or unexpected behavior you're experiencing will help us continue to troubleshoot more effectively and help to resolve the issue quicker.:womanwink:

     

    I'm looking forward to your update.

     

    Kind regards,

    ChristineT