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Forum Discussion

susanna's avatar
susanna
Aspirant
Aug 09, 2015
Solved

Nigthawk X8 / R8000 Connected Wifi, but no internet

Hi -- I've had a little over two weeks the X6 router connected to a SB6183 and I've noticed that on the 2.4 and 5ghz bands, my devices show connected, but I can't access the internet. I have to turn ...
Troubleshooting
Wifi Connected But No Internet
JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Mar 30, 2016

Hi Peacemaker,

 

1. Do you experience the issue on all wireless connection(2.4,5Ghz-1 and 5Ghz-2)?

2. Have you tried changing channel?

3. How about wired devices?

patmaz13's avatar
patmaz13
Aspirant
Apr 01, 2016

Hi all,

I have the same kind of problem with my R8000. When an USB hard drive is connected to the USB 3 slot, it is impossible to access to 2.4GHz wifi !

No problem for 5GHz wifi or wired devices.

When I disconnect the USB hard drive and reboot the R8000, averything is ok ...

 

I've upgraded the firmware to V1.0.3.4_1.1.2, but nothing changes ...

 

Thanks for your help !

 

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Apr 04, 2016

    Hi patmaz13,

     

    Did you reset the router after the update? If not, try it and manually reconfigure the device. Try a different USB drive and also try the USB 2.0 if the same problem.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Apr 11, 2016

    Hi patmaz13,

     

    We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

     

    If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

    • Boxer3's avatar
      Boxer3
      Aspirant
      Apr 21, 2016

       

      Count me in as well. I have had this router in service for 2+ years without a hitch. Nothing fancy, just WiFi for a number of devices including smart TV's, tablets, game consoles, phones, laptops, etc.

       

      Yesterday morning, no internet was available to connected devices. Absolutely nothing changed. It just quit.  The internet LED is flashing amber. I get internet access when I disconnect the yellow patch cable from the router and plug the yellow cable into a laptop, completing a direct connection from modem to computer. Clearly the cable is not bad, internet service from Comcast is fine. When the yellow cable is removed from the router, the internet LED goes dark.

       

      My previous Cisco router has been pressed into service to keep the family connected. [And off my back for not fixing something I have no apparent control over.]

       

      I have reset the router, updated the firmware, reconfigured the now factory settings using Genie. Its been powered down, power supply removed from wall plug and reinserted, compressed air blown into the inside.

       

      Any help will be appreciated.