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Forum Discussion

susanna's avatar
susanna
Aspirant
Aug 09, 2015
Solved

Nigthawk X8 / R8000 Connected Wifi, but no internet

Hi -- I've had a little over two weeks the X6 router connected to a SB6183 and I've noticed that on the 2.4 and 5ghz bands, my devices show connected, but I can't access the internet. I have to turn ...
Troubleshooting
Wifi Connected But No Internet
susanna's avatar
susanna
Aspirant
Aug 10, 2015

Thanks Tanware -- I actually did read quite a few reviews about the X6 (sorry, I can't edit the subject and made a typo, it should be X6, not X8) but thought it wouldve been resolved by now, but it looks like it hasn't (CNET mentioned this, and so did a few of the commentors on there, as well as Amazon reviews -- I'm really finding it hard to believe any 4-5 star reviews on Amazon for this router.)

 

I bought this as a combo deal from NE, but I'll probably return this and keep the SB6183 and pay the full price of the cable modem. Not sure who else to go with, looks like all modern AC Wifi routers have issues, I may just go back to my WRT54GL, but it is slow :(

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Aug 11, 2015

Hi susanna,

 

It seems like the router is still using an old firmware. You can try updating the firmware to the latest one. You may check the links below on how to update the firmware manually and automatically. Reset the router after updating the firmware.

 

http://downloadcenter.netgear.com/en/product/R8000#searchResults

 

-Router Firmware Update using the NETGEAR Genie Software:

http://kb.netgear.com/app/answers/detail/a_id/23856

 

-Installing the latest firmware on a NETGEAR router:

http://kb.netgear.com/app/answers/detail/a_id/23442/related/1

 

-Upgrading your Router's Firmware Manually:

http://kb.netgear.com/app/answers/detail/a_id/23960/related/1

 

Regards,

 

JamesGL

Community Team