Nigthawk X8 / R8000 Connected Wifi, but no internet

Hi -- I've had a little over two weeks the X6 router connected to a SB6183 and I've noticed that on the 2.4 and 5ghz bands, my devices show connected, but I can't access the internet. I have to turn ...

Troubleshooting

Wifi Connected But No Internet

JamesGL
Aug 10, 2015
Hi susanna,

It seems like the router is still using an old firmware. You can try updating the firmware to the latest one. You may check the links below on how to update the firmware manually and automatically. Reset the router after updating the firmware.

http://downloadcenter.netgear.com/en/product/R8000#searchResults

-Router Firmware Update using the NETGEAR Genie Software:

http://kb.netgear.com/app/answers/detail/a_id/23856

-Installing the latest firmware on a NETGEAR router:

http://kb.netgear.com/app/answers/detail/a_id/23442/related/1

-Upgrading your Router's Firmware Manually:

http://kb.netgear.com/app/answers/detail/a_id/23960/related/1

Regards,

JamesGL

Community Team

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Nigthawk X8 / R8000 Connected Wifi, but no internet