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Forum Discussion

susanna's avatar
susanna
Aspirant
Aug 09, 2015
Solved

Nigthawk X8 / R8000 Connected Wifi, but no internet

Hi -- I've had a little over two weeks the X6 router connected to a SB6183 and I've noticed that on the 2.4 and 5ghz bands, my devices show connected, but I can't access the internet. I have to turn ...
Troubleshooting
Wifi Connected But No Internet
Scotsmist's avatar
Scotsmist
Guide
Sep 28, 2015

Thanks James but the fault was not the firmwase (I had the latest) it turned out to be a netgear manufacturing fault, this will be the second faulty unit!

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Sep 28, 2015

    Hi Scotsmist,

     

    Thank you for providing an update for  this issue. Since it is a hardware issue the resolution for replacement is the right recommendation.


    Regards,

     

    JamesGL

    Community Team

    • notredw's avatar
      notredw
      Aspirant
      Jan 20, 2016

      How do we fix the problem?

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Jan 24, 2016

        Hi notredw,

         

        How many wireless devices are affected? and what are those devices(brand,OS version)?

        Is it on 2.4Ghz or 5Ghz connection issue?

        What is the firmware version of the router?