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Forum Discussion
Nitehawk Internet drops and Qos downstream setting
Arris SURFBoard SB6141, is connected to Netgear Nitehawk AC1750, model R6700v2. Five devices are connected to the router via WiFi. Two Rokus, one computer, an IPhone, and a printer. I am having int...
ACStoudt wrote:
What happens when the only thing happening is the streaming?
Same. Even when just watching YouTubeTV, internet drops out and the app tells me that it's lost internet or the app just closes.
This suggests to me that QoS has nothing to do with it. If streaming cannot work with your Internet connection, something else is wrong.
ACStoudt wrote:
How is all this stuff connected? Wifi? Wired is always faster.
Ethernet cable connects modem to router. All 5 devices connect via WiFi. Wired would be great but I only have one output from the modem.
The modem is not the place for connections. The only thing that you should connect to the modem is the router. You then plug wired devices into the router.
That is the whole point of a router. That is what the LAN ports on the back of the R6700v2 are for. If there aren't enough for all your devices, an inexpensive switch would be better than trying to get everything on the wifi.
Wifi is for things that move around, not for devices that always sit in the same place and that you can wire to the router.
All those wifi connections will be slower than anything wired to the router.
A modem with more than one LAN port is actually a modem/router, which causes its own problems.
ACStoudt wrote:
I'm logging in to the router from my computer, via WiFi. Do you think that it would be different if I log in via hardwired from my computer?
If you are using a browser to get at the GUI, and not an app, then there will be no difference between the controls you see. But wired would be better. It is more reliable and quicker. Your wifi connection cannot hope to match the 1000 Mbps speed that you should get with a direct wired link from PC to router.
ACStoudt wrote:
The fact that you lose the Internet from time to time suggests that you might like to do a bit
of troubleshooting before worrying about QoS
Agreed. I'm thinking that I might have to buy another router from BestBuy and take it back if the problem doesn't go away. Any shopping suggestions?
I am not convinced that another router would get around your issues. There is room for more investigation at your end. But the R6700v2 is not the world's most capable router. Somewhere near the bottom of the Netgear range. But it should not cause the problems you see.
Thank you SO much for this advice! I will hardwire my router to my LR Roku and see what happens. I don't know why I didn't think to do that. All of my other devices are too far from the router for a direct connect.
I might log in to my modem, via direct connect, and poke around and see if anything seems amiss.
It has been a good 24 hours with no internet drops. Sporadic problems are so hard to diagnose. I suspect that it could be a problem with my ISP but we all know how hard it is to argue an issue with your ISP. Ultimately it is YOUR problem until you get hard evidence otherwise. And, so often, the customer service representative really doesn't have an in depth knowledge of how networks work.
Both my ISP and my cell service is through Comcast. The conspiracy theorist in me has even pondered that Comcast is doing this on purpose, causing my phone data overages, in an effort to drive me to a more expensive data plan. Yeah.... but no..
As for the downstream QoS, it's good to know that I can leave it be. Still, it bothers me that the user's guide is wrong...