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Forum Discussion
No device found
We've have the 7000. Last night we tried to connect an HP printer via WiFi. Now none of the devices show up. Shows it's online, but nothing connects. Only the 2 lights on the left are on.
Let me see if I can answer some of your questions:
Model - R7000 — Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router
Firmware 1.0.11.123 Hot Fix
The router is connected to the modem and when I look at the router on my phone app, it shows that teh router is online. there are no devices in my house that will connect. phones, tv, computer, etc.
The power LED and internet LED are solid white. No other lights are on.
We were trying to connect a printer and hit the WPS LED button. It didn't pair.
We did also press the WiFi on/off button. Neither of these are lighting up.
> The router is connected to the modem [...]
Not a very detailed description of that device. (Also, in general,
if a device has different types of ports, then "connected to device" is
not enough detail.)
> The power LED and internet LED are solid white. No other lights are
> on.
Doesn't sound like a normal pattern. Power-only could be, but not
Power with Internet. Look for "Disable LED Blinking or Turn Off LEDs"
in the User Manual.
> [...] there are no devices in my house that will connect. phones, tv,
> computer, etc.
What, exactly, does "connect" mean to you? Does a wired device get a
valid IP configuration, or a self-assigned address, or what? Do the
routers SSIDs appear in an available-networks list on a wireless device?
> A vague description of what does _not_ happen is less useful than a
> clear description of what _does_ happen.
Still true.
> [...] when I look at the router on my phone app, [...]
Which "my phone app" is that? And with a web browser?
> [...] Look for the LED descriptions and "Troubleshoot". [...]
If the thing is not communicating properly with any of your devices,
and cycling the power doesn't change anything, then it might be time to
try a settings (misnomer: Factory) reset, and manual reconfiguration.
At the very least, that should get the LEDs into something like a normal
state. Or else you might have a more serious problem.