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No Ethernet Output
Using ethernet, when I route my modem directly to my computer all is well. When I route my modem to my Netgear router, then to my computer it works 95% of the time but I frequently get "Your interne...
My Dearest Guru antinode
The only positive outcome of my having the misfortune of dealing with you yesterday and today regarding my router problems is that I am now assured that someone, you, must be having a worse time with life right now than I am. I have never corresponded with someone that presents themselves as wanting to help others that have less knowledge in a given area who was more arrogant, self-gratifying and pompous than yourself. If I knew how to properly articulate my problems to your satisfaction then I probably would not need you which on retrospect would have been preferable. If you are part of a "community" I was in, I would move. While you might know a great deal about routers, networking and the like, you are woefully lacking in any type of people skills. I wish you the best and can only imagine how you must justify everything that happens to you as being caused by the shortcomings of others. Have a nice life. :)
Using my mobile phone I used chrome to go to my router address and when it could not find it, the netgear program asked me if I wanted to try a new installation which I did. I followed the prompts to install the router as though it were a first time installation. The installation program said it could not find an IP address for the router even though the router was connected to the modem and its internet LED showed it had an internet connection. Going back to suggested solutions via Netgear it asked me to ping the router but the ping results came back "0."
Regarding the computer, as I stated in my first foolish post, I only use ethernet in my home. the computer "tells" me that it does not have an internet connection by saying so on the browser screen when I attempt to go to a site.
The only way I can go on line now is by connecting my computer directly to the modem.
Again, the router shows a solid or blinking white LED on the internet port and shows a solid or blinking white light on the ethernet port my computer is connected to when I attempt to place the router in the system but my browser says it cannot reach any site I have entered and under my network settings it says the network is not connected to the internet.
The computer shows a new IP address now since it is connected directly to the modem.
As far as reading my post, initially I could not find it after I logged out of Netgear and now go to it only when someone replys and the email I receive takes me there.
kenk3664 wrote:
The installation program said it could not find an IP address for the router even though the router was connected to the modem and its internet LED showed it had an internet connection.
Not for the first time, it isn't easy to follow what you are doing. I don't know what the "installation program" is. You should not need any "program" to get up and running. A browser on a PC is all you need.
I have an R7000P and know how to play around with it. The trouble with these gadgets is that they are rigid in how they like to play. Things have to be done in the right order and in the right way.
It is all too tempting to miss out important steps. For example, it is a common mistake to just plug the router into the modem and think that will work. It won't.
The quick start guide is clear:
"Unplug your modem, remove and replace the backup battery if it uses one, and
then plug the modem back in. Use the Ethernet cable to connect the modem to
the yellow Internet port on the router."
Miss out those first steps and you won't get far.
kenk3664 wrote:
The installation program said it could not find an IP address for the router even though the router was connected to the modem and its internet LED showed it had an internet connection.
What was it that "said it could not find an IP address"? Were you using a browser on a PC connected to the router?
kenk3664 wrote:
Again, the router shows a solid or blinking white LED on the internet port and shows a solid or blinking white light on the ethernet port my computer is connected to
The LEDS suggest that you do have an Internet connection. Can you connect to the wifi from the router and get on to the Internet?
kenk3664 wrote:
.....my browser says it cannot reach any site I have entered and under my network settings it says the network is not connected to the internet.
This may have nothing to do with your router's Internet connection so much as what your browser is doing, or rather what the PC is doing. If this is a Windows PC then the problem may be with Windows. It tries to protect you from evil networks, which in this case may mean your router's Internet connection.
kenk3664 wrote:
The computer shows a new IP address now since it is connected directly to the modem.
That is probably because Windows knows about the previous network.
Again, you are dashing all over the place doing things that are likely to undo what you have done before. Your PC now expects to see the modem and not the router.
Go back to the connection through the router, then run the Network Troubleshooting wizard in Windows. It is Troubleshoot Problems or the Network Troubleshooter in Network & Internet.
It may come up with a more informative message than the browser. (On which, did you ever post here the exact message that you receive?)
As in the questions about the modem, it is important to read what you are asked and provide exact answers, rather than your interpretation of what the answer might be.
Here's one final thing that has worked before, try telling Windows that you are on a "private network".
- Network and Internet settings
- Network Status
- Change Connection Properties
- Network Profile
- Private
I'm told that this is rubbish advice. But it has worked for me and others in the same boat.
If nothing else that is a diagnostic measure that can tell you something about your network.
I'm sorry for bouncing all over the place. I was trying to follow multiple directions.
I've tried to be methodical in solving this problem. Here is what I have done:
Prior to this current situation, when everything was working and when my computer was connected to one of the 4 output ports on the back of my router, I suddenly lost my internet connection. I went to my network status on the computer and it said I did not have an internet connection and the Trouble Shooter just said it could not detect the problem. The Internet LED on the router showed that it was connected and was blinking as though it was passing data, and the ethernet port on the router connected to my computer was blinking also, but I no longer had a connection to my computer and I had also lost my WiFi. ( I could no longer connect to my WiFi on a number of devices in my home.)
To try to solve this problem myself, I disconnected the ISP provider cable from the input to the modem, unplugged the modem power, (it does not use a battery backup) and disconnected the ethernet cable from the modem. On my router I disconnected the other devices connected to the ethernet ports on the router. After a few minutes I plugged the modem back in to the power. waited for it to reset its LEDs, then reconnected the ethernet cable between the modem and the yellow Internet port on the router. The Power LED and the Intenet LED on the router eventually were solid white.
I rebooted my computer and connected only my computer to one of the ethernet ports on the back of the router as it had been. Even though the ethernet port LED on the router blinked white, my Network Status on my computer continued to say I had no internet connection and I had no WiFi. Then I disconnected my computer from the router and connected it directly to the modem and then had an internet connection.
I was already suspicious of the router since in spite of checking every hard wired aspect of my network and internet connection (I tested every individual cable for connectivity and had the ISP provider, Comcast, check signal strength at every juncture of the system outside and inside my home and there was a strong signal) I frequently got a message that said "Your internet connection is unstable" while I was using Zoom.
I saw your comment that "You should not need any "program" to get up and running. A browser on a PC is all you need" but if you cannot have the router as part of the system how can a browser see it?
I then connected my router back to my modem. Without being able to include the router as part of an internet connection to my computer, I used my Androd phone to try to log into my router to get data on my router as I was able to in the past. The Nighthawk program on my phone could not reach my router on my WiFi since my WiFi was no longer working.
To be honest with you, at this point, I am leaning toward just asking Netgear to replace the router. My current router is a replacement for a previous Nighthawk R700P that died last year after only 3 years of service. This router was put into service October 1, 2020. I've got 2 days invested in trying to fix it and think that is enough before asking Netgear to step up.
Let's stick to one thing at a time. Your descriptions of what you are doing suggests some confusion. Take this bit:
kenk3664 wrote:
I saw your comment that "You should not need any "program" to get up and running. A browser on a PC is all you need" but if you cannot have the router as part of the system how can a browser see it?
Any "program" you use browser or app, is simply trying to connect to an IP address. If one works, then so should the others.
You can get in there easily if you plug the PC into the router but without putting the modem into the picture.
Disconnect router from modem.
Plug PC Ethernet LAN connection into router LAN port. (Don't go for the WAN port.)
Aim your browse at either routerlogin.net or 192.168.1.1
Then you should be asked to provide the username (admin) and password (password).
If that doesn't work, then you may have either a broken router or your PC is blocking you in some way.
The messages you see should provide some clues.
kenk3664 wrote:
To be honest with you, at this point, I am leaning toward just asking Netgear to replace the router.
I'd still lay money on setup issues.
What did you do that suddenly caused it to stop?
> I'm told that this is rubbish advice. [...]
Repeatedly, and for good, well-explained reasons. Including:
https://community.netgear.com/t5/x/x/m-p/2036059#M180225
Repeating absurd drivel, without any attempt to refute the obvious
arguments against it, suggests motivations like stupidity or malignity.I was under the impression that I needed to have the router on the internet to get into it. That is why I was using the Netgear app on my Android phone. My mistake. I know better now.
"You can get in there easily if you plug the PC into the router but without putting the modem into the picture."
I followed your instructions and my browser said it could not reach the site (either routerlogin.net or 192.168.1.1)
As to what I was doing when it stopped working, basically just using the internet and it suddenly would not allow me to do anything more.
"If that doesn't work, then you may have either a broken router or your PC is blocking you in some way."
I don't think my computer is blocking me because I was in the middle of using it when it just disconnected me from the internet. Thanks for your help anyway. I'm going to see what Netgear has to say about replacing it.