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No internet access after installing firmware update 1.0.4.18
Soon after installing firmware update 1.0.4.18 on my Nighthawk R8000 webpages failed to load from all connected clients
My ISP tested my internet service and no issues where reported
Inbound con...
I installed the latest firmware update V1.0.4.28_10.1.54 and enabled standard parental controls and so far so good internet is working fine
The update did fail to install a few times over wifi but I got it to sucessfully install after I turned off my nighthawk wifi extender EX7300
I updated from V1.0.4.18_10.1.49 to V1.0.4.28_10.1.54 and noticed I had to enable the smart connect feature again after the update got installed
Other issues are reported on this thread that I didn't experience
I opened this discussion for internet access issues with V1.0.4.18_10.1.49 and after I installed the latest firmware V1.0.4.28_10.1.54 my internet access issues (with standard parental contols enabled) seem to be fixed.
I don't use parental controls. Eventually I was able to get back into the router page. It looks like they have some new tos you need to accept before anything can use the internet after the update.
Protocol-X wrote:
I don't use parental controls. Eventually I was able to get back into the router page. It looks like they have some new tos you need to accept before anything can use the internet after the update.
Just to confirm, your internet was shutting off after a while on .18, but after you accepted the TOS, it works fine now? Also, where were you able to accept/view the new TOS?
Also, do we need to factory reset after upgrading the router? I did not do that, so not sure if that's why I might be having an issue. I have a lot of static IP devices that I need to keep, so didn't want to factory reset if I don't have to.
- After the update and reboot I was no longer able to access the router via ip.
Through the genie application I was not able to login.
After a reboot internet would work for ~ 60 seconds but then all traffic throughout would stop.
After about an hour after the last reboot, I had the same issues with the exception I was finally able to access the router IP. Once I connected there was a new tos which required acceptance as well as an option to deselect automatic data collection. Once accepted everything began working fine again.
The only issue I notice now is when connecting to the genie app it takes significantly longer to load the channel information such as password ect, the network map, and the tests have a longer delay to access.
I was not willing to do a factory reset for similar reasons.I think i must have accepted after i first updated it - i was able to get to the router page without an issue, and my internet would last about 1-2 hours before it stopped working. On another thread, someone mentioned it could be related to parental controls (which i use) and the DNS functionality. It's hard to check your other posts after I started making the reply, but are you using parental services?
- Actually it was not fixed, while that did fix the issue at the time, I'm having non stop issues with internet going out, connected devices getting lost, inability to even access the router page or app. This firmware is trash, I don't think it was ever actually tested, as there is no way a company would have let this pass.