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fredbaker's avatar
fredbaker
Aspirant
Dec 17, 2021
Solved

No internet without bridge

Hello,   My previous setup of Motorla modem >> Ooma Hub >> R7000P worked fine for years, but after the Ooma Hub's recent death and rewiring the modem's output straight into the router, no internet ...
  • FURRYe38's avatar
    FURRYe38
    Dec 17, 2021

    Has a power off for 1 minute then back ON with the ISP modem and router?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 17, 2021

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

fredbaker's avatar
fredbaker
Aspirant
Dec 17, 2021

My modem is Arris SURFboard SB6141

Since there is no wifi in my house, I can't log into my Netgear software, so I don't know the firmware version. Is there another way to log in?

 

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 17, 2021

    Has a power off for 1 minute then back ON with the ISP modem and router?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

    • fredbaker's avatar
      fredbaker
      Aspirant
      Dec 17, 2021

      I did that several times already with the same result. I just did it again, same thing.

       

      However this last time I noticed an ethernet cable was plugged in the back of the router that wasn't connected to anything (the previous computer was pulled out some time ago). So I removed that and rebooted again and this time it worked. I have no idea why that would have made a difference, but it's working now and I'm not touching anything.

       

      Thanks for your help.