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fredbaker's avatar
fredbaker
Aspirant
Dec 17, 2021
Solved

No internet without bridge

Hello,   My previous setup of Motorla modem >> Ooma Hub >> R7000P worked fine for years, but after the Ooma Hub's recent death and rewiring the modem's output straight into the router, no internet ...
  • FURRYe38's avatar
    FURRYe38
    Dec 17, 2021

    Has a power off for 1 minute then back ON with the ISP modem and router?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

fredbaker's avatar
fredbaker
Aspirant
Dec 17, 2021

My modem is Arris SURFboard SB6141

Since there is no wifi in my house, I can't log into my Netgear software, so I don't know the firmware version. Is there another way to log in?

 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 17, 2021

Has a power off for 1 minute then back ON with the ISP modem and router?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

  • fredbaker's avatar
    fredbaker
    Aspirant
    Dec 17, 2021

    I did that several times already with the same result. I just did it again, same thing.

     

    However this last time I noticed an ethernet cable was plugged in the back of the router that wasn't connected to anything (the previous computer was pulled out some time ago). So I removed that and rebooted again and this time it worked. I have no idea why that would have made a difference, but it's working now and I'm not touching anything.

     

    Thanks for your help.