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Forum Discussion
Jbarnett0614
Sep 22, 2021Aspirant
No internet
When setting up on my laptop the netgear genie says problem detecting internet connection and there is an orange light on the router above the internet symbol. I have power cycled everything and spoke...
Jbarnett0614
Sep 22, 2021Aspirant
Yes I have it wired to the router. I am using the setup at routerlogin.net
As for the modem it is just a tiny black box that has the cat5 cable and the cable from the outside coming into it and the power supply. The only thing it says is gigabit compatible and model psa15m-300
As for the modem it is just a tiny black box that has the cat5 cable and the cable from the outside coming into it and the power supply. The only thing it says is gigabit compatible and model psa15m-300
FURRYe38
Sep 22, 2021Guru - Experienced User
No stickers or anything marking on the ISP Modem/ONT where this CAT5e cable is?
Might try connecting a different cat cable, CAT6 is recommended.