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JKRT's avatar
JKRT
Initiate
Feb 05, 2018
Solved

No Wifi Connection

We unplugged the router to rearrange.  When we plugged it back in the 2.4 and 5 ghz lights do not light and wifi does not work.  The wifi button does nothing.
  • JKRT's avatar
    JKRT
    Feb 07, 2018

    Thanks for trying to help.  The problem is resolved.  Not knowing much about it, I went to the Netgear website and installed it -as if I had never had a router.  I did hold all of the buttons for 10-20 seconds and the 3rd time I tried the reset button (again for at least 10 seconds) the lights came on.