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Forum Discussion

dgreen97's avatar
dgreen97
Guide
Dec 30, 2020

None of my kindles will connect to Nighthawk router

I have the RAX50S AX5400 nighthawk and I can't get either of my kindles to connect to this thing. I've tried a number of different options with the kindle and changed the security mode on the nightha...
plemans's avatar
plemans
Guru - Experienced User
Dec 30, 2020

Have you tried logging into it and disabling wireless AX? 

Some wireless device manufacturers (like intel) had issues when AX first came out. 

I'd also check to see if the kindles need updating. maybe their firmware is behind

dgreen97's avatar
dgreen97
Guide
Dec 30, 2020

AX isn't turned on and the kindle is up to date. I'm thinking it has to be something with security but thats just a guess.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 30, 2020

    what modem/gateway do you have? 

    Are the kindles unable to connect entirely or do they connect and say "connected, no internet'

     

    • dgreen97's avatar
      dgreen97
      Guide
      Dec 31, 2020

      I have a Ubee modem and the kindles give this error message when connecting:

       

      "Your Kindle is unable to connect to the Wifi network "My network name". Press setup to enter your password again or manually set up your network."

      • plemans's avatar
        plemans
        Guru - Experienced User
        Dec 31, 2020

        Which ubee modem?

        Does your ssid/password have any special characters or spaces in it? 

        I'd remove them if it does.