NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
fishsteve
Jan 04, 2023Tutor
Ongoing issues when power is lost or router is rebooted - R7000
I'm having an ongoing issue whenever I lose power at my house (not frequent) or whenever I reboot my router. Sometimes, the router will lose all of my settings and revert back to factory ssid and pa...
fishsteve
Apr 11, 2023Tutor
no resolution. since original post i have replaced spectrum modem and yet again, yesterday, similar issues. all was ok, then suddenly, no internet, no wireless connection to router on one laptop even though plenty of signal, yet another laptop would connect to router and i was able to use this laptop to reload config file. spent hours trying to resolve. finally was able to get network working again, after powering off enter network, wait 15 minutes and then powering back on. several times within the last month i’ve been working on one laptop, no issues, then my other laptop would loose internet connection even though wi-fi signal level is high and i can continue working on primary laptop. at this point other devices also loose connection. with the laptop that is still connected i go to the r7000 home page and it shows 39 devices connected, internet connection status as good. very frustrating - i used this router for years with no issues until i finally decided to update firmware…..
loosing confidence in netgear and their software teams
FURRYe38
Apr 11, 2023Guru - Experienced User
Might consider downgrading FW back to last version that was working then...
- fishsteveApr 11, 2023Tutor
Yea, agree, i've been searching the boards to try and see if there is a recommended version. Unfortunately, I did not record the version I was on before the update.
- FURRYe38Apr 11, 2023Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
How is the wifi and advanced wifi settings configured on the router?Is Smart Connect Enabled?
What channels are you using?
Any Wifi Neighbors near by? If so, how many?
Has Armor, Smart Parental Controls or Circle, Traffic Meter been enabled any?
- fishsteveApr 13, 2023Tutor
Firmware Version
V1.0.9.88_10.2.885 or 6 neighboring wifi's
traffice meter is off, armor, smart parental control not enabled