Opening Port 554 on Nighthawk

hoffmansam
Aspirant
May 24, 2021
Thank you for this but now I'm getting to a "router password reset" page which has two security questions on it where my answers don't match what is saved on the router. I'm not sure who set up the router. Anyway past this screen?

Thanks.
S
- hoffmansam
  Aspirant
  May 27, 2021
  Again - I am stuck on a password reset page that is asking me for my mother's place of birth - information I have never set up. I did a factory reset and still I am stuck in this loop. Any help would be appreciated. Thanks.
  - antinode
    Guru
    May 27, 2021
    > [...] I did a factory reset and still I am stuck in this loop. [...]
    
       Apparently, you didn't, or you wouldn't be. What, exactly, did you
    do?
    
       Visit http://netgear.com/support , put in your model number, and look
    for Documentation. Get the User Manual (at least). Read. Look for
    "Reset"? Further reading might not hurt, either.
    
    > Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
    
    > Model: R7900|Nighthawk X6 AC3000 Tri-Band WiFi Router
    
       Look for "Model" on the product label?
- michaelkenward
  Guru - Experienced User
  May 28, 2021
  If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
  
  If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
  
  If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
  
  How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

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