NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Ordered AC4000 but received AC3200 (twice)
I ordered an X6S AC4000 R8000P router from newegg, but I received an X6 AC3200 R8000. I returned that for an exchange, and newegg sent another AC3200! I noticed the barcode sticker on the packaging...
Hello tscbpl ,
This is a really unique issue! We are investigating it from our side to see where the breakdown could be! It may take a bit to get to the bottom of this issue but I'll get back to you once I have an update for you.
Can you please private message me with your serial number? We should have a way to determine what model your unit is based on that information.
Kind Regards,
Christine
For the investigation, a comparison of the labels it says either R8000 or R8000P and barcodes of serial and MAC on the box and the router (must be the same on the box and the device) would help. As well, when accessing the router user interface, it should show if it's an R8000 or an R8000P model. In that case, only the colur wrap might br wrong. Sorry, I forgot to write this before.
